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- Tasks: Align client IT systems with best practices and drive tech improvements.
- Company: Award-winning Managed Service Provider with a focus on client relationships.
- Benefits: Competitive salary, company vehicle, healthcare, gym membership, and generous holiday.
- Why this job: Make a real impact by improving security and technology for diverse clients.
- Qualifications: 3 years IT experience, strong knowledge of Windows, Microsoft 365, and cyber security.
- Other info: Training provided for the right attitude; excellent career development opportunities.
The predicted salary is between 24000 - 28000 £ per year.
An established and award-winning Managed Service Provider is seeking a Technical Alignment Engineer to join their growing Service team. This is a hands-on, client-facing role focused on aligning client IT systems with best practices, improving security, and driving ongoing technology improvements. The position involves a mix of on-site and remote work, supporting a wide range of businesses across the South West.
Key Responsibilities
- Build and maintain strong relationships with clients
- Conduct quarterly audits of client IT systems and infrastructure
- Deliver on-site and remote technical improvements
- Onboard new clients to defined technical standards
- Maintain clear and accurate technical documentation
- Support cyber security compliance activities (e.g. Cyber Essentials)
- Provide excellent customer service to users of all technical abilities
Skills & Experience Required
- Full UK driving licence (essential)
- Minimum 3 years’ IT experience (ideally within an MSP environment)
- Strong knowledge of:
- Windows Server & Desktop
- Microsoft 365 & Azure
- Network infrastructure fundamentals
- Windows, macOS, iOS, Android
Training will be provided for candidates with the right attitude and customer-focused mindset.
Desirable Qualifications
- Microsoft certifications (Foundation / Associate level)
- CompTIA A+ or equivalent
Salary & Benefits
- £28,000 – £34,000 per annum
- Company vehicle for client visits
- Up to 28 days holiday + bank holidays
- Pension scheme
- Private healthcare & dental
- Gym membership
- Cycle to work scheme
- Free parking
- Ongoing training and career development
- Company events and employee perks
Technical Alignment Engineer in Frome employer: New Resource Group
Contact Detail:
New Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Alignment Engineer in Frome
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and other professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical prowess and give employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the role. Think about how you would handle client interactions or technical challenges. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Technical Alignment Engineer in Frome
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Alignment Engineer role. Highlight your experience with IT systems, especially in an MSP environment, and showcase your knowledge of Windows Server, Microsoft 365, and cyber security best practices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about aligning client IT systems with best practices and how your skills can benefit our team. Keep it friendly and professional!
Showcase Your Client-Facing Skills: Since this role is client-facing, make sure to mention any experience you have in building relationships with clients. Share examples of how you've provided excellent customer service and supported users of varying technical abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Resource Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Microsoft 365, and Azure. Be ready to discuss how you've used these technologies in past roles, especially in an MSP environment. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role is client-facing, be prepared to share examples of how you've built strong relationships with clients in the past. Highlight any experiences where you’ve provided excellent customer service, especially to users with varying technical abilities.
✨Prepare for Technical Audits
Understand what conducting quarterly audits entails. Think about how you would approach auditing a client's IT systems and infrastructure. You might even want to prepare a few questions to ask during the interview about their current processes.
✨Demonstrate Your Cyber Security Knowledge
Familiarise yourself with cyber security best practices, particularly Cyber Essentials. Be ready to discuss how you’ve supported compliance activities in previous roles and how you would ensure clients meet these standards.