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- Tasks: Deliver top-notch customer service and manage sales orders in a supportive team environment.
- Company: Join a specialist manufacturer focused on sustainable living solutions.
- Benefits: Enjoy bonuses, health insurance, gym membership, and more perks.
- Why this job: Be part of a dynamic team making a real difference in customer care.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
- Other info: Great opportunities for growth and development in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
New Resource Recruitment is proud to be working with a specialist manufacturer of sustainable living solutions in their search for a Customer Services Coordinator. This office-based role plays a key part in delivering high levels of customer care through accurate and timely sales order processing, supporting contracted delivery schedules. You’ll work within a close-knit team, reporting to the Customer Service Manager and collaborating closely with external sales and technical teams to ensure excellent service. Key Responsibilities: * Provide high-quality customer service, handling standard and complex enquiries while ensuring clear communication across departments. * Manage and update customers on order progress; coordinate internally with Logistics and other teams to fulfil service requirements. * Support assigned customer accounts, escalate wider issues (e.g. pricing discrepancies, account setups) to Account Managers, and process relevant credit notes including rebates and machinery support. * Maintain accurate records in SAP and CRM systems, including weekly reports on unresolved issues. * Collaborate with Credit Control to address account concerns and help identify pricing errors when needed. * Uphold professional standards in conduct, organisation, and customer confidentiality. * Share updates within the team to support collaboration and take on additional duties as required. Ideal Candidate: * Educated to GCSE level (or equivalent) in English and Maths; NVQ in Customer Service desirable. * Proven experience in fast-paced administrative and customer-facing roles (in person, by phone, or email); experience in manufacturing or similar environments desirable. * Strong communication and interpersonal skills with a confident, polite phone manner. * Highly organised, detail-oriented, and comfortable under pressure. * Proactive, adaptable, and capable of managing time and shifting priorities effectively. * Commercially aware, confident in problem-solving, and decision-making within company procedures. * Competent in Microsoft Office (especially Excel and Word); experience with SAP/CRM systems is a plus. * Professional, trustworthy, and collaborative team player with a commitment to quality and continuous improvement. Benefits Include: * New Joiner, Referral, Attendance & Team Bonuses * Pension, Death in Service & Private Health Insurance * Health Assessments & Company Counsellor * Holiday Loyalty Rewards & Christmas Hamper * Home & Tech Scheme, Cycle to Work Scheme * Corporate Gym Membership & Bowood House Pass This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency
Customer Service Coordinator employer: New Resource Group
Contact Detail:
New Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company inside out! Research their products and values, especially their focus on sustainable living solutions. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer enquiries and collaborating with various teams, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you've managed multiple tasks or priorities in past roles. Use specific examples to demonstrate your ability to stay calm under pressure and keep everything running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description, like your ability to handle enquiries and manage order progress.
Showcase Your Communication Skills: Since this role requires strong communication, don’t forget to showcase your interpersonal skills in your application. Use examples from past experiences where you’ve successfully communicated with customers or collaborated with teams.
Be Detail-Oriented: Attention to detail is key for this position. When writing your application, ensure there are no typos or errors. This shows that you’re organised and take pride in your work, which is exactly what we’re looking for!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at New Resource Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a manufacturing context. Be ready to discuss how you’ve handled both standard and complex enquiries in the past, and think of examples that showcase your strong communication skills.
✨Familiarise Yourself with SAP and CRM Systems
Since this role involves maintaining accurate records in SAP and CRM systems, it’s a good idea to familiarise yourself with these tools. If you have experience with them, be prepared to share specific instances where you used these systems effectively.
✨Demonstrate Your Organisational Skills
This position requires a highly organised individual who can manage time and shifting priorities. Think of examples from your previous roles where you successfully juggled multiple tasks or projects, and be ready to explain your approach to staying organised under pressure.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you’ve worked within a team in the past. Highlight any experiences where you supported colleagues or contributed to team goals, and express your enthusiasm for being part of a close-knit team.
