At a Glance
- Tasks: Handle calls, build customer relationships, and support a friendly team.
- Company: Join a respected, family-run distribution business that values its people.
- Benefits: Competitive salary, bonus opportunities, and 22 days holiday.
- Other info: Great opportunity for growth in a dynamic work environment.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 25000 - 32000 £ per year.
Are you looking for a fresh opportunity with a growing, supportive company? New Resource Recruitment is proud to be recruiting on behalf of a respected, family-run distribution business that truly values its people to recruit a Customer Service Advisor to join their team.
What you’ll be doing:
- Handling incoming calls and building great customer relationships
- Taking and processing customer orders
- Coordinating with internal teams to ensure smooth deliveries
- Managing admin tasks and keeping systems up to date
- Supporting a busy, friendly customer service team
What we’re looking for:
- Strong communication and organisation skills
- A customer-first mindset
- Confidence using IT systems
- Ability to stay calm under pressure and juggle tasks
- Previous customer service or call handling experience is a bonus
Why this role stands out:
- Competitive salary with bonus opportunities
- 22 days holiday +
Customer Service Advisor employer: New Resource Group
New Resource Group is an excellent employer for Commercial Refrigeration Engineers, offering a supportive work culture that prioritises employee development and safety. With competitive pay and comprehensive training programmes, employees are empowered to grow their careers while working on diverse projects across the UK, ensuring a rewarding and meaningful experience in the field.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values and culture so you can show how you fit in. This will help you connect with the team and demonstrate that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and building relationships, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or kept systems up to date in previous roles. This will highlight your ability to juggle responsibilities like a pro!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're keen on joining our supportive team right from the start!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer-first approach. Share examples of how you've gone above and beyond for customers in the past – it’s what we love to see!
Keep It Organised:We appreciate a well-structured application! Use clear headings and bullet points to make your skills and experiences stand out. This shows us you have the organisation skills we’re looking for.
Be Confident with IT:Mention any IT systems or software you’re familiar with. If you’ve used specific tools in previous roles, let us know! Confidence with tech is key in this role, so don’t hold back.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Resource Group
✨Know the Company
Before your interview, take some time to research the family-run distribution business. Understand their values and what makes them unique. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. You might want to share specific tools or methods you use to stay organised, especially when juggling multiple responsibilities. This will highlight your ability to thrive in a busy environment.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it's important to remain calm and composed. Think of a time when you faced a challenging situation in customer service and how you handled it. This will not only showcase your problem-solving skills but also your ability to maintain a positive attitude under pressure.
