At a Glance
- Tasks: Coordinate customer orders and ensure outstanding service delivery.
- Company: Join a supportive team in a dynamic employee-owned business.
- Benefits: Enjoy a collaborative culture with opportunities for personal growth.
- Other info: Be part of a positive work environment that values teamwork and continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and driving success.
- Qualifications: GCSEs in English and Maths; experience in customer service is a plus.
The Customer Services Office Administrator will report directly to the Customer Service Manager and will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service.
The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values.
As a partner, you will share in both the responsibilities and rewards of ownership. Employees are expected to:
- Take responsibility for delivering an excellent customer experience and contributing to business success
- Work collaboratively as part of a team, embracing the Core Values
- Support continuous improvement and personal development opportunities
- Help create a positive and supportive working environment
- Promote and actively support Employee Ownership across the business
Key Responsibilities
Sales Administration
- Create and process Sales Orders accurately in line with customer purchase order requirements
- Ensure customer details and order information are correctly entered into company systems
- Complete satisfactory credit checks where required
- Create part records for new products, including associated Bills of Materials (BOMs)
- Generate Works Orders for manufactured components and products
- Acknowledge customer orders promptly and professionally
- Respond to customer enquiries and requests in a timely manner
- Maintain accurate sales and customer records
Delivery Coordination
- Liaise with internal departments and customers to coordinate the delivery of customer orders
- Arrange transportation and logistics in line with customer requirements
- Identify and manage any special delivery or shipping requirements
- Generate dispatch notes and associated shipping documentation
- Ensure consignments comply with Health & Safety, environmental, and legal requirements, including ADR, Dangerous Goods Notes (DGN), export documentation, and related compliance procedures
- Provide customers with manuals, drawings, test certificates, and other relevant documentation following dispatch
- Keep customers informed of delivery schedules, delays, and updates
- Respond promptly to customer delivery queries
Purchasing & Office Support
- Provide basic purchasing and administrative support during periods of absence or increased workload, including raising purchase orders
- Supporting day-to-day purchasing activities
- Carrying out general office administration duties
- Assisting with filing, record keeping, and document control
General Responsibilities
- Maintain records of customer requirement changes and updates
- Adhere to company quality procedures and standards at all times
- Comply with all Health & Safety, environmental, and legal requirements
- Maintain a safe, clean, and organised working environment
- Undertake additional reasonable duties as requested by management
Key Performance Indicators (KPIs)
- Percentage of customer orders dispatched on time
- Accuracy of order processing and documentation
- Customer response and resolution times
- Customer satisfaction and service levels
Qualifications & Knowledge
- GCSEs (or equivalent) in English and Maths
- Previous experience within a customer service, sales administration, or office administration role
- Good geographical knowledge and understanding of delivery logistics
- Understanding of sales order processing and customer service principles
- Knowledge of export, shipping, or compliance documentation would be advantageous
Skills & Experience
- Strong administrative and organisational skills
- Excellent verbal and written communication skills
- High level of attention to detail and accuracy
- Ability to prioritise workload and manage multiple tasks effectively
- Good IT skills, including Microsoft Office packages
- Ability to work collaboratively across departments
- Proactive and customer-focused approach
Personal Attributes & Behaviours
- Professional and customer-focused attitude
- Excellent communicator with strong interpersonal skills
- Highly organised with strong attention to detail
- Flexible, reliable, and adaptable
- Positive team player with a collaborative approach
- Ability to use initiative and solve problems effectively
- Committed to continuous improvement and personal development
Customer Service Advisor in Clevedon employer: New Resource Group
At PB, we pride ourselves on fostering a vibrant Employee Ownership culture that empowers our Customer Service Advisors to take ownership of their roles and contribute to our collective success. Located in a supportive environment, we offer excellent opportunities for personal development, a collaborative work culture, and a commitment to delivering outstanding customer service. Join us to be part of a team that values your contributions and promotes continuous improvement while ensuring a positive and rewarding workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Clevedon
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they promote Employee Ownership and their Core Values. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend or family member to build your confidence and improve your responses.
✨Tip Number 3
Be proactive during the interview. Ask questions about the team dynamics and how they support continuous improvement. This shows you're genuinely interested in contributing positively to the workplace and embracing their collaborative spirit.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Advisor in Clevedon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and sales administration, and show us how you can contribute to our team!
Show Off Your Skills:We want to see your strong administrative and organisational skills shine through. Use specific examples from your past roles to demonstrate how you've successfully managed multiple tasks and prioritised workloads.
Be Professional and Personable:Your written application should reflect a professional yet friendly tone. Remember, we value excellent communication skills, so let your personality come through while maintaining professionalism.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at New Resource Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like sales order processing and delivery coordination. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or resolved issues. This will highlight your ability to maintain customer satisfaction and respond promptly to queries.
✨Emphasise Teamwork and Collaboration
This role requires working closely with various departments. Be ready to discuss how you've successfully collaborated with others in previous jobs. Share specific instances where your teamwork contributed to achieving a common goal, reflecting the company's core values.
✨Demonstrate Your Problem-Solving Skills
In customer service, challenges are inevitable. Think of examples where you've used your initiative to solve problems or improve processes. This will show your proactive approach and commitment to continuous improvement, which aligns perfectly with the company's expectations.
