At a Glance
- Tasks: Coordinate customer orders and ensure outstanding service from start to finish.
- Company: Join a dynamic team in a supportive, employee-owned business.
- Benefits: Enjoy competitive pay, personal development, and a positive work environment.
- Other info: Embrace a culture of ownership and continuous improvement.
- Why this job: Make a real difference in customer satisfaction and operational efficiency.
- Qualifications: GCSEs in English and Maths; experience in customer service or administration preferred.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Customer Service Manager, the Customer Services Office Administrator will work closely with all departments across the business to support the successful delivery of customer orders and outstanding customer service.
The Customer Services Office Administrator is responsible for coordinating customer orders from receipt through to delivery, ensuring all customer requirements are met accurately, efficiently, and within agreed timescales. The role involves supporting sales order processing, customer communication, delivery coordination, and administrative activities to help drive operational efficiency and customer satisfaction. The successful candidate will play a key role in supporting the continued success of the business while promoting the Employee Ownership culture and Core Values.
Employee Ownership Expectations
- Take responsibility for delivering an excellent customer experience and contributing to business success
- Work collaboratively as part of a team, embracing the Core Values
- Support continuous improvement and personal development opportunities
- Help create a positive and supportive working environment
- Promote and actively support Employee Ownership across the business
Key Responsibilities
Sales Administration
- Create and process Sales Orders accurately in line with customer purchase order requirements
- Ensure customer details and order information are correctly entered into company systems
- Complete satisfactory credit checks where required
- Create part records for new products, including associated Bills of Materials (BOMs)
- Generate Works Orders for manufactured components and products
- Acknowledge customer orders promptly and professionally
- Respond to customer enquiries and requests in a timely manner
- Maintain accurate sales and customer records
Delivery Coordination
- Liaise with internal departments and customers to coordinate the delivery of customer orders
- Arrange transportation and logistics in line with customer requirements
- Identify and manage any special delivery or shipping requirements
- Generate dispatch notes and associated shipping documentation
- Ensure consignments comply with Health & Safety, environmental, and legal requirements, including ADR, Dangerous Goods Notes (DGN), export documentation, and related compliance procedures
- Provide customers with manuals, drawings, test certificates, and other relevant documentation following dispatch
- Keep customers informed of delivery schedules, delays, and updates
- Respond promptly to customer delivery queries
Purchasing & Office Support
- Raise purchase orders
- Support day‑to‑day purchasing activities
- Carry out general office administration duties
- Assist with filing, record keeping, and document control
General Responsibilities
- Maintain records of customer requirement changes and updates
- Adhere to company quality procedures and standards at all times
- Comply with all Health & Safety, environmental, and legal requirements
- Maintain a safe, clean, and organised working environment
- Undertake additional reasonable duties as requested by management
Key Performance Indicators (KPIs)
- Percentage of customer orders dispatched on time
- Accuracy of order processing and documentation
- Customer response and resolution times
- Customer satisfaction and service levels
Qualifications & Knowledge
- GCSEs (or equivalent) in English and Maths
- Previous experience within a customer service, sales administration, or office administration role
- Good geographical knowledge and understanding of delivery logistics
- Understanding of sales order processing and customer service principles
- Knowledge of export, shipping, or compliance documentation would be advantageous
Skills & Experience
- Strong administrative and organisational skills
- Excellent verbal and written communication skills
- High level of attention to detail and accuracy
- Ability to prioritise workload and manage multiple tasks effectively
- Good IT skills, including Microsoft Office packages
- Ability to work collaboratively across departments
- Proactive and customer-focused approach
Personal Attributes & Behaviours
- Professional and customer-focused attitude
- Excellent communicator with strong interpersonal skills
- Highly organised with strong attention to detail
- Flexible, reliable, and adaptable
- Positive team player with a collaborative approach
- Ability to use initiative and solve problems effectively
- Committed to continuous improvement and personal development
Customer Experience & Delivery Coordinator in Clevedon employer: New Resource Group
As a Customer Experience & Delivery Coordinator at our company, you will thrive in a supportive and collaborative environment that champions Employee Ownership, allowing you to take pride in your contributions to customer satisfaction and operational excellence. We offer a culture of continuous improvement, professional development opportunities, and a commitment to maintaining a positive workplace where every team member's input is valued. Join us in making a meaningful impact while enjoying the benefits of working in a dynamic and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience & Delivery Coordinator in Clevedon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your responses to common interview questions. We all get nervous, but being prepared can help you articulate your skills and experiences confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Experience & Delivery Coordinator in Clevedon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience & Delivery Coordinator role. Highlight your relevant experience in customer service and sales administration, and show us how you can contribute to our team!
Show Off Your Skills:We want to see your strong administrative and organisational skills shine through. Use specific examples from your past roles to demonstrate your attention to detail and ability to manage multiple tasks effectively.
Be Personable:Since this role involves a lot of communication, let your personality come through in your application. We love a positive, customer-focused attitude, so don’t be afraid to show us your enthusiasm for delivering excellent service!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at New Resource Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience & Delivery Coordinator role. Familiarise yourself with the key responsibilities like sales order processing and delivery coordination. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your proactive and customer-focused approach.
✨Prepare for Teamwork Questions
The company values collaboration, so expect questions about working in teams. Prepare examples that showcase your ability to work well with others, support continuous improvement, and contribute positively to a team environment. This will show you’re a great fit for their Employee Ownership culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their approach to customer satisfaction or how they promote employee ownership within the company. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
