At a Glance
- Tasks: Support operations by managing logistics, inventory, and administrative tasks.
- Company: Join a dynamic team focused on customer satisfaction and efficient operations.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Perfect for those who love building relationships and thrive in a fast-paced environment.
- Why this job: Be the backbone of our sales team and make a real difference in customer service.
- Qualifications: Strong communication skills and attention to detail are essential.
The Sales/Office Support Executive will support operations by managing logistics, inventory, and administrative tasks. Working closely with the Sales Director, this role involves coordinating shipments, managing stock in the UK warehouse, processing orders, maintaining shipping schedules, chasing credits from suppliers, and ensuring customers' goods arrive in a timely manner. In addition, the Sales/Office Support Executive will manage calls via our CRM system and ensure they are dealt with by the relevant staff members in a timely manner.
MAJOR AREAS OF RESPONSIBILITY:
- Daily office sample receiving and dispatch management.
- The processing of Sales Orders, Stock Registers, and Delivery Notes.
- Logging/Triage of calls ensuring they are dealt with in a timely manner.
- Ensure Credits are chased, logged, and retrieved from suppliers.
- Manage/liaise with warehouse regarding orders shipping.
- Willingness to learn, great interpersonal and written skills. Organisational skills of paramount importance.
- Must enjoy speaking with and building relationships with customers!
SPECIFIC RESPONSIBILITIES OF THE JOB:
- Develop and adhere to shipping schedules: Ensure all customer orders are processed in a timely manner, ensuring customers are informed if goods are out of stock. Chase couriers if customers' orders do not arrive. Liaise with courier companies regarding any issues with collections etc.
- Logging and Chasing of Credits from suppliers: Ensure all customer issues are logged and dealt with from original phone call/email to receiving credits. Booking collections of faulty/damaged goods and organising replacements if necessary. Monitoring collections and credits to make sure nothing is forgotten about. Adding all relevant information to the in-house call system for others' reference.
- Processing of General and Internet orders: Process incoming orders via Telephone, email, and Web. Liaise with Procurement manager to ensure accurate ETAs are given to customers regarding out-of-stock lines.
- Filing Daily paperwork: Filing daily shipping manifests in chronological order for future reference. Manifests to be filed along with the daily picking notes from the warehouse.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Languages: Proficient in spoken and written English.
- Skills: Excellent communication skills, with keen attention to detail at all levels. Excellent computer skills and previous experience dealing with CRM Systems. Microsoft Office skills (Outlook, Excel, Word).
Office Support Executive in Calne employer: New Resource Group
As an Office Support Executive, you will thrive in a dynamic and supportive work environment that values collaboration and personal growth. Our company offers competitive benefits, a strong emphasis on employee development, and a culture that encourages open communication and relationship-building with customers. Located in the heart of the UK, we provide a unique opportunity to be part of a dedicated team that ensures timely delivery and exceptional service, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Office Support Executive in Calne
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like New Resource Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at New Resource Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like New Resource Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Office Support Executive in Calne
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to New Resource Group:This is your chance to really connect with the team at New Resource Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at New Resource Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with New Resource Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show New Resource Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at New Resource Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
