At a Glance
- Tasks: Drive customer success and optimise their experience with New Relic's innovative platform.
- Company: Join New Relic, a global leader in observability and AI-driven insights.
- Benefits: Enjoy extensive travel opportunities and a dynamic work environment.
- Other info: Field-based role with opportunities for professional growth and learning new technologies.
- Why this job: Be the voice of customers and help them thrive with cutting-edge technology.
- Qualifications: 5+ years in software sales or customer success, strong technical background required.
The predicted salary is between 59400 - 72600 £ per year.
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications,
Your opportunity:
As a Senior Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem-solving skills, business acumen, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post-sales relationships for our valued customers. You will help our customers succeed while growing their New Relic Investment. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You must be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning your account base from a technical perspective.
What you'll do:
- Own customer adoption, onboarding, and continued success at your customer base.
- Forecast customer consumption and document opportunities and successes.
- Lead all aspects of the adoption, optimization, and integration of New Relic within your customers.
- Be a partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
- Be your customer’s voice with product and engineering.
- Maintain a deep understanding of the customer’s business and how they use technology to grow.
This is a field-based role; you will need to enjoy some travel, extensive travel opportunities for those that want to.
This role requires:
- 5+ years of pre or post-sales experience within the software industry.
- 3+ years of demonstrated pre or post-sales experience working with enterprise customers.
- Strong technical background and sales/customer orientation.
- A desire to learn new technologies.
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
- Ability to keep up to date project plans and documentation.
- Fluent in English.
Bonus points if you have:
- Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang.
- Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD.
- Background in mobile device platforms.
Senior Technical Success Manager in Lincolnshire employer: New Relic
At New Relic, we pride ourselves on being an exceptional employer that fosters a diverse and inclusive work culture, empowering our employees to thrive in a flexible environment. As a Partner Sales Manager, you'll have the opportunity to drive significant impact within a global team, while benefiting from professional growth opportunities and a supportive atmosphere that values innovation and collaboration. Join us in shaping the future of observability and enjoy the unique advantages of working in a dynamic, AI-first landscape in France.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Success Manager in Lincolnshire
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at New Relic or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to New Relic.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like New Relic.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like New Relic that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Technical Success Manager in Lincolnshire
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at New Relic.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at New Relic and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at New Relic
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If New Relic uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
