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- Tasks: Support onboarding and provide excellent service to clients and contractors.
- Company: Join New Red Planet, a growing payroll company with a friendly atmosphere.
- Benefits: Up to £26,500 salary, 25 days holiday, and fun team activities.
- Other info: Enjoy regular social events and a vibrant office culture.
- Why this job: Kickstart your career in customer service with a supportive team and exciting environment.
- Qualifications: Customer service focus, attention to detail, and strong communication skills.
The predicted salary is between 26500 - 26500 £ per year.
New Red Planet has an exciting opportunity for a Customer Service Representative to join the team.
Location: Alderley Park, Alderley Edge, SK10 4TG (Office based, 5 days per week)
Salary: Up to £26,500 per annum (dependent on skills and experience)
Job Type: Full-Time, Permanent
Hours: 37.5 per week (Monday to Friday, 9am - 5:30pm)
About Us:
New Red Planet is a payroll company, operating largely in the temporary labour market. Although based in Cheshire, NRP supports clients all around the country from its office at Glasshouse, Alderley Park. As a growing company with ambitious plans for development, NRP is looking for people keen to join our existing customer service team.
Based at the bustling business hub of Alderley Park, within easy reach of Macclesfield and Stockport, New Red Planet is the perfect choice for someone looking for the next step in their customer service career. Employees, clients and visitors enjoy the warm and friendly office atmosphere at NRP. The whole team, including the customer service team, work closely together to ensure a supportive environment for employees and clients alike.
The Role:
The role of a Customer Service Representative is to support the Customer Service Team in ensuring that the contractors are onboarded in an efficient manner and clients (Recruitment Agencies) receive an excellent service from the business.
The main objectives of this role include:
- Onboarding new starters
- Liaising with agency clients regarding new starters
- Processing and updating new starters on the company portal
- Ensuring contractors and clients receive an excellent service from the customer service team
Key Responsibilities:
- Monitor inboxes to ensure referrals are received and recorded in a timely manner
- Contact new sales referrals in a timely manner to onboard and register prior to engagement
- Regular contact with agency clients to ensure referral and update process is followed
- Open contractor accounts by recording initial starter information including personal and bank details
- Respond to customer queries in a timely and accurate way, via phone or email
- Liaise with clients (agencies) to ensure smooth and timely running of services
- Contribute to team effort by accomplishing related tasks as needed
You:
- Product & Market knowledge
- Customer Service Focus
- Quality Focus
- Accuracy and Attention to Detail
- Listening and Problem-Solving Skills
- Positive Telephone Manner
- Communicate efficiently both orally and in written correspondence
Benefits:
- Engaging and supportive customer service team
- Fantastic working environment at Glasshouse, Alderley Park
- 25 days + Bank Holidays holiday per annum
- Daily NRP team interaction (office Mario Kart, quizzes, darts, Glasshouse pizza afternoons)
- Regular NRP social days/nights (recent: Chepstow Races, Chaos Karts, Manchester Central Christmas Party)
To submit your CV for this exciting Customer Service Representative opportunity, please click Apply now.
Customer Service Representative in Macclesfield employer: New Red Planet
Contact Detail:
New Red Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Macclesfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Red Planet. Understand their values and what they do in the payroll industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or tricky situations. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your personality! During the interview, let your positive attitude and enthusiasm for customer service come through. Remember, they’re looking for someone who fits into their friendly office atmosphere, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role at New Red Planet!
We think you need these skills to ace Customer Service Representative in Macclesfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service focus and any relevant experience that shows you can handle onboarding and liaising with clients effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re excited about joining New Red Planet and how you can contribute to the team’s success.
Show Off Your Communication Skills: Since the role involves a lot of communication, make sure your written application is clear and concise. Use a friendly tone that matches the warm atmosphere at NRP, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get to see more about what we do and our fantastic team culture!
How to prepare for a job interview at New Red Planet
✨Know the Company Inside Out
Before your interview, take some time to research New Red Planet. Understand their services, values, and the role they play in the temporary labour market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a client. Be ready to discuss how these experiences can translate into success in the Customer Service Representative role.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re fully engaged. This is crucial for a role that requires effective communication and problem-solving.
✨Bring Your Positive Energy
New Red Planet values a warm and friendly atmosphere, so let your personality shine through! Approach the interview with enthusiasm and positivity. A good attitude can make a lasting impression and show that you’d be a great fit for their team.