At a Glance
- Tasks: Support onboarding and provide excellent service to clients and contractors.
- Company: Join New Red Planet, a growing payroll company with a friendly atmosphere.
- Benefits: Up to £26,500 salary, 25 days holiday, and fun team activities.
- Other info: Enjoy regular social events and a dynamic workplace culture.
- Why this job: Be part of a supportive team in a vibrant office environment.
- Qualifications: Customer service focus, attention to detail, and strong communication skills.
The predicted salary is between 26500 - 26500 € per year.
New Red Planet has an exciting opportunity for a Customer Service Representative to join the team.
Location: Alderley Park, Alderley Edge, SK10 4TG (Office based, 5 days per week)
Salary: Up to £26,500 per annum (dependent on skills and experience)
Job Type: Full-Time, Permanent
Hours: 37.5 per week (Monday to Friday, 9am – 5:30pm)
About Us:
New Red Planet is a payroll company, operating largely in the temporary labour market. Although based in Cheshire, NRP supports clients all around the country from its office at Glasshouse, Alderley Park. As a growing company with ambitious plans for development, NRP is looking for people keen to join our existing customer service team. Based at the bustling business hub of Alderley Park, within easy reach of Macclesfield and Stockport, New Red Planet is the perfect choice for someone looking for the next step in their customer service career. Employees, clients and visitors enjoy the warm and friendly office atmosphere at NRP. The whole team, including the customer service team, work closely together to ensure a supportive environment for employees and clients alike.
Customer Service Representative – The Role:
The role of a Customer Service Representative is to support the Customer Service Team in ensuring that the contractors are onboarded in an efficient manner and clients (Recruitment Agencies) receive an excellent service from the business. The main objectives of this role include:
- Onboarding new starters
- Liaising with agency clients regarding new starters
- Processing and updating new starters on the company portal
- Ensuring contractors and clients receive an excellent service from the customer service team
Customer Service Representative – Key Responsibilities:
- Monitor inboxes to ensure referrals are received and recorded in a timely manner
- Contact new sales referrals in a timely manner to onboard and register prior to engagement
- Regular contact with agency clients to ensure referral and update process is followed
- Open contractor accounts by recording initial starter information including personal and bank details
- Respond to customer queries in a timely and accurate way, via phone or email
- Liaise with clients (agencies) to ensure smooth and timely running of services
- Contribute to team effort by accomplishing related tasks as needed
Customer Service Representative – You:
- Product & Market knowledge
- Customer Service Focus
- Quality Focus
- Accuracy and Attention to Detail
- Listening and Problem-Solving Skills
- Positive Telephone Manner
- Communicate efficiently both orally and in written correspondence
Customer Service Representative – Benefits:
- Engaging and supportive customer service team
- Fantastic working environment at Glasshouse, Alderley Park
- 25 days + Bank Holidays holiday per annum
- Daily NRP team interaction (office Mario Kart – are you up to the challenge; quizzes; darts; Glasshouse pizza afternoons)
- Regular NRP social days/nights (recent: Chepstow Races, Chaos Karts, Manchester Central Christmas Party)
To submit your CV for this exciting Customer Service Representative opportunity, please click ‘Apply’ now.
Customer Service Representative employer: New Red Planet
New Red Planet is an exceptional employer located in the vibrant business hub of Alderley Park, offering a warm and friendly office atmosphere that fosters collaboration and support among team members. With a focus on employee growth, the company provides ample opportunities for career advancement within its dynamic customer service team, alongside attractive benefits such as 25 days of holiday, engaging team activities, and a fantastic working environment. Join us to be part of a growing company that values its employees and encourages a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on New Red Planet. Understand their values and what they do in the payroll industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle specific situations in the role.
✨Tip Number 3
Show off your personality! During the interview, let your positive attitude shine through. New Red Planet values a warm and friendly atmosphere, so don’t be afraid to show them your enthusiasm for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service focus and any relevant market knowledge to show us you're the right fit for the role.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the position and explain why you want to join our team at New Red Planet. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves liaising with clients and responding to queries, make sure your written application showcases your communication skills. Use clear and concise language to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with New Red Planet!
How to prepare for a job interview at New Red Planet
✨Know the Company Inside Out
Before your interview, take some time to research New Red Planet. Understand their services, values, and the role they play in the payroll industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a client. This is crucial for a Customer Service Representative role, so make sure to emphasise your problem-solving abilities.
✨Practice Your Communication Style
Since the role requires excellent communication skills, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the customer service department. This shows that you're not just interested in the job, but also in contributing positively to the team.
