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- Tasks: Support onboarding and provide excellent service to clients and contractors.
- Company: Join New Red Planet, a growing payroll company with a friendly atmosphere.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Other info: Full-time role with a collaborative team focused on growth.
- Why this job: Kickstart your customer service career in a vibrant office at Alderley Park.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26500 - 26500 £ per year.
New Red Planet has an exciting opportunity for a Customer Service Representative to join the team.
Location: Alderley Park, Alderley Edge, SK10 4TG (Office based, 5 days per week)
Salary: Up to £26,500 per annum (dependent on skills and experience)
Job Type: Full-Time, Permanent
Hours: 37.5 per week (Monday to Friday, 9am - 5:30pm)
About Us: New Red Planet is a payroll company, operating largely in the temporary labour market. Although based in Cheshire, NRP supports clients all around the country from its office at Glasshouse, Alderley Park. As a growing company with ambitious plans for development, NRP is looking for people keen to join our existing customer service team. Employees, clients and visitors enjoy the warm and friendly office atmosphere at NRP. The whole team, including the customer service team, work closely together to ensure a supportive environment for employees and clients alike.
The Role: The role of a Customer Service Representative is to support the Customer Service Team in ensuring that the contractors are onboarded in an efficient manner and clients (Recruitment Agencies) receive an excellent service from the business. The main objectives of this role include:
- Onboarding new starters
- Liaising with agency clients regarding new starters
- Processing and updating new starters on the company portal
- Ensuring contractors and clients receive an excellent service from the customer service team
Key Responsibilities:
- Monitor inboxes to ensure referrals are received and recorded in a timely manner
- Contact new sales referrals in a timely manner to onboard and register prior to engagement
- Regular contact with agency clients to ensure referral and update process is followed
- Open contractor accounts by recording initial starter information including personal and
Locations
Customer Service Representative in Cheshire, Warrington employer: New Red Planet
Contact Detail:
New Red Planet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Representative role at New Red Planet. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine in front of the hiring team.
✨Tip Number 3
Show off your personality! When you get the chance to chat with potential employers, let your enthusiasm for customer service shine through. They want to see that you’re not just qualified, but also a great fit for their friendly office atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at New Red Planet. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Customer Service Representative in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience you have in customer service, especially in onboarding or liaising with clients. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining New Red Planet and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: As a Customer Service Representative, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it's through your writing style or examples of past experiences, let us know you can connect with clients and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about who we are and what we do at New Red Planet!
How to prepare for a job interview at New Red Planet
✨Know the Company Inside Out
Before your interview, take some time to research New Red Planet. Understand their services, values, and the role they play in the payroll industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to communicate and resolve issues is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. This will demonstrate your capability and fit for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and what success looks like in this role. This shows that you're engaged and serious about finding the right fit for both you and New Red Planet.
✨Practice Makes Perfect
Rehearse common interview questions and your responses. You can even do a mock interview with a friend or family member. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.