At a Glance
- Tasks: Support clients and ensure smooth office operations with a focus on engagement.
- Company: Join New Pathways, a supportive organisation dedicated to client care.
- Benefits: Gain valuable experience, training opportunities, and a welcoming work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference by helping clients in a meaningful way every day.
- Qualifications: Strong communication skills and a passion for client support.
The predicted salary is between 20250 - 24750 £ per year.
To provide administrative support and to ensure the efficient day to day running of the office. This post has a strong emphasis on client support and engagement.
- GENERAL
- The post holder will embody New Pathways’ ethos and values and will model appropriate behaviours at all times and in all areas of responsibility.
- Commit to a continuous improvement culture and be prepared to undertake other duties and responsibilities relevant to the nature, level and extent of the post.
- Ensure CPD by attending relevant training and workshops as required.
- MAIN TASKS AND DUTIES
- Offer a welcoming and non-judgemental environment to all service users.
- Act as first point of contact with reception duties, including answering telephone enquiries, welcoming clients, dealing with incoming and outgoing mail etc.
- Record initial referral information from clients.
- Liaise with clients, counsellors and volunteers by telephone, Microsoft teams etc.
- Co-ordinate counselling timetables.
- Maintain records, both written and computerised.
- Ensure an effective system of communication exists between clients, counsellors and volunteers.
- Word processing of letters, reports and other documents.
- Undertake relevant training, as required.
- General clerical tasks including photocopying, filing, etc.
- Complete routine health& safety checks.
- Order stationery and other supplies.
- Undertake any other reasonable tasks not outlined in this job description, but which will assist the aims and objectives of New Pathways.
- #J-18808-Ljbffr
Client Engagement Administrator in Swansea employer: NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE
New Pathways is an exceptional employer that prioritises a supportive and inclusive work environment, making it an ideal place for those passionate about client engagement and administrative excellence. With a strong commitment to continuous professional development, employees are encouraged to enhance their skills through training and workshops, fostering both personal and professional growth. Located in a welcoming community, New Pathways embodies its ethos of compassion and service, ensuring that every team member plays a vital role in creating a positive impact on clients' lives.
Contact Details:
NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Engagement Administrator in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Engagement Administrator in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE:Your cover letter is your chance to shine! Tell us why you want to work at NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE!
How to prepare for a job interview at NEW PATHWAYS FAMILY FRIENDLY THERAPEUTIC CENTRE OF EXCELLENCE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
