Private Service Coordinator

The Private Service Coordinator will assist with answering the telephone, booking future appointments and responding to any queries using a variety of different systems.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our private service Coordinator needs to be able to put patients at ease. They also need strong communication skills, to be able to explain the purpose of the different tests and help the patients understand their treatment and available options.

Newmedica is committed to the growth and development of all our colleagues. The Private Service Coordinator role is a great opportunity to have exposure to both the clinical and administrative aspects of healthcare.

Main duties of the job

KEY RESPONSIBILITIES

• On occasion welcoming patients and visitors on arrival to clinic
• Booking patient appointments and ensuring that clinics are utilised
• Booking patient transfer to and from clinic
• Making reminder calls to patients before their appointment is due
• Theatre and Clinic Preparations
• Liaising with GP surgeries and opticians, regarding patient data, and to answer any clinical questions which may arise
• Management of patient data; ensuring availability, required level of accuracy and confidentiality. Updating Newmedicas electronic patient records and producing and providing letters to patients
• Managing the data in Newmedicas electronic patient records; adding, importing and archiving data to ensure that they are up to date
• Liaise with the clinical and administration teams, to ensure patient records are up-to-date and accurate
• Taking payments for treatments

About us

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work for the second year running. This is a global benchmark that recognises employers who provide an outstanding employee experience.

Job responsibilities

ROLE DESCRIPTION

Role

Reporting to

Location

Grimsby &Brigg

Hours

40 hours per week

Person Specification

Qualifications

• EDUCATION & QUALIFICATION
• A good level of general education
• GCSE Maths and English or equivalent

Experience

• Previous experience of working with patients or in a customer facing role
• Knowledge of eye physiology and treatment or a keen interest to build knowledge in this area
• Experience of dealing with a variety of data for example patient records, GP and patient correspondence and diagnostic test results
• A good team player happy to jump in and support others when required
• Proven customer service skills with a passion for customer care. Previous experience of working with patients or carers would be desirable although not essential.

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