Ophthalmic Assistant in Bromsgrove

Ophthalmic Assistant x2 full time positions available, 40 hours per week in Worcester and Bromsgrove; closing date Sunday 8th March 2026 with interviews to take place on Tuesday 10th March 2026.

Ophthalmic Assistants are the public face of Newmedica and are integral to the successful operation of the clinic. They are responsible for performing clinical tests and supporting the clinical assessment of each patient and for ensuring that all patients understand their treatment. They are also responsible for ensuring the smooth and efficient administration of the clinic, including ensuring that appointments are booked and that clinics are full, retrieving patient notes, recording and filing clinical outcomes and utilizing Newmedica electronic patient records.

What are we offering you?

• £25,800, rising to £26,250 from the 1st April 2026 (per annum FTE)
• Up to 5% annual bonus, subject to criteria being met
• 200 hours annual leave plus bank holidays (pro rata)
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers
• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues
• Excellent transport links located within 1 mile of junction 6 of the M5
• Free on-site parking

Main duties of the job

Combining a friendly and accessible personal manner with basic clinical testing skills, they pride themselves in delivering great customer service and their ability to work within small teams to maintain and enhance processes to maximize quality and efficiency. No clinical knowledge is assumed (full training will be given) but intellectual curiosity is required. It is expected that the company’s growth plans will provide ongoing challenges for the post-holders as well as appropriate career development opportunities.

About us

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the third year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces for 2025.

Our Purpose is to make a difference. Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry. Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs.

Job responsibilities

• Primary responsibility for delivering ongoing clinic services including theatre running for a variety of sub specialties including cataract surgery, oculoplastic surgery and VR surgery.
• Assisting in setting up and closing clinical areas.
• Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
• Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica central operations team, updating Newmedica electronic patient records and producing and providing letters to patients.
• Performing, verifying and recording results of clinical testing with absolute integrity.
• Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
• Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
• Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
• Maintaining a positive relationship with client teams at every interaction.
• Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.

Person Specification

• A good level of general education or with equivalent experience
• GCSE Maths and English
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
• Excellent verbal and written communication skills with a good telephone manner.
• Excellent organisation skills and the ability to multi-task.
• Committed to delivery of consistently high standards of testing and administration.
• Enjoys the routine and rhythm of a process driven environment.
• Comfortable making a significant contribution in a small team.
• Able to balance working independently with appropriate escalation.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.