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- Tasks: Help customers with visa applications and provide excellent service.
- Company: Join a dynamic team in London focused on customer satisfaction.
- Benefits: Earn £15.00 per hour plus holiday pay, with flexible part-time hours.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Experience in customer service and a valid DBS check required.
- Other info: Immediate start available until March 2026.
Overview
Part Time Temporary Customer Service Representative – London – afternoon hours and Saturday. Monday – Friday 3.00pm – 7.00pm. Every Saturday 8.15am – 4.15pm. £15.00 per hour plus accrual of holiday pay. Until March 2026. Office based. Valid DBS required. Immediate availability needed.
Responsibilities
- Manage the day-to-day processing of visa applications and renewals. This will include greeting customers, supporting completion and checking of applications, obtaining biometric data and other documentation.
- Follow an established and defined filing and administration process, all guided by a computer-based system.
- Engage with applicants to provide a positive service. Handle customer complaints diplomatically and assertively.
Requirements / Qualifications
- Demonstrable experience in a customer service role engaging directly with the public; experience in a fast-paced, collaborative team environment.
- A valid DBS check is required; a copy of your certificate will need to be provided.
- Immediate availability needed.
Location & Employment Details
Location: London, England, United Kingdom
Employment type: Part-time, Temporary
Salary: £15.00 per hour
Hours: Monday – Friday 3.00pm – 7.00pm; Saturday 8.15am – 4.15pm
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Part Time/Weekend Customer Service Representative employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time/Weekend Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky situations during the actual interview.
✨Tip Number 3
Dress the part! Even though it's a part-time role, showing up in smart attire can make a great first impression. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows that you're proactive and keen to join our team right away!
We think you need these skills to ace Part Time/Weekend Customer Service Representative
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've engaged with the public and handled complaints in the past. Use specific examples to show us you're the right fit for this role!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention your availability and how you can manage the hours we need. This shows us you're genuinely interested and ready to jump in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to do!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Representative. Familiarise yourself with visa application processes and think about how you would handle common customer queries or complaints.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight situations where you resolved complaints or provided exceptional service, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult customer or a mistake in an application. Practise your responses to these scenarios so you can answer confidently and show your problem-solving skills.
✨Dress the Part and Be Punctual
Even though it's an office-based role, dressing smartly can make a great first impression. Also, plan your journey to ensure you arrive on time, as punctuality reflects your reliability and commitment to the job.