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- Tasks: Deliver top-notch customer service via calls, emails, and chats.
- Company: Join a global consultancy known for its inclusive culture.
- Benefits: Gain valuable experience in a dynamic work environment.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Welsh speaking and a passion for helping customers.
The predicted salary is between 12 - 16 £ per hour.
Temporary Customer Service Associate role at NEW MEDIA CONCEPT SP. z o.o.
Location: Manchester
Duration: 22 weeks
Hours: 40 per week
Position may require rotational shift patterns.
A well‑known, global management consultancy is seeking a Temporary Customer Service Associate to join their end client located in Manchester! This position is a fantastic opportunity for an individual contributor who is looking to make an impact!
Key Responsibilities- Deliver a high‑standard of customer service in a professional environment.
- Manage inbound and outbound telephone calls, emails and chat services ensuring all customers are valued.
- Ensure enquiries are managed promptly and in line with the service level agreement.
- Utilise general business guidelines and standards to resolve issues.
- Collaborate with a wider team, including management, to create an efficient workflow.
Are you a passionate customer service professional? We would love to hear from you!
Please only apply for this role if you have the relevant skills and are able to begin immediately.
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service
Industries: Administrative and Support Services
Temporary Welsh Speaking Customer Service Associate in Manchester employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Welsh Speaking Customer Service Associate in Manchester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being clear and confident in your speech will make a great impression. Try mock interviews with friends or family.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make an impact in customer service.
We think you need these skills to ace Temporary Welsh Speaking Customer Service Associate in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Temporary Customer Service Associate role. Highlight your relevant experience in customer service and any Welsh language skills you have, as this will show us you're a great fit for the position!
Show Your Passion: In your application, let us know why you're passionate about customer service. Share any experiences where you've gone above and beyond for a customer, as this will help us see your dedication to delivering high standards of service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, we want to see how you can contribute to our team quickly!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed faster, and you'll be one step closer to joining our fantastic team in Manchester!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Brush Up on Your Welsh
Since this role requires Welsh speaking skills, make sure you’re comfortable conversing in Welsh. Practise common customer service phrases and responses to ensure you can communicate effectively during the interview.
✨Know the Company
Do a bit of research on the global management consultancy and their values. Understanding their approach to customer service will help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer service situations. Think of examples from your past experiences where you’ve successfully resolved issues or provided excellent service, and be ready to share those stories.
✨Show Your Team Spirit
This role involves collaborating with a wider team, so highlight your teamwork skills. Be prepared to discuss how you’ve worked with others in previous roles to create efficient workflows and achieve common goals.