At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, and chats.
- Company: Join a global consultancy known for its inclusive culture.
- Benefits: Gain valuable experience in a dynamic work environment.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Welsh speaking and a passion for helping customers.
The predicted salary is between 12 - 16 £ per hour.
Temporary Customer Service Associate role at NEW MEDIA CONCEPT SP. z o.o.
Location: Manchester
Duration: 22 weeks
Hours: 40 per week
Position may require rotational shift patterns.
A well‑known, global management consultancy is seeking a Temporary Customer Service Associate to join their end client located in Manchester! This position is a fantastic opportunity for an individual contributor who is looking to make an impact!
Key Responsibilities- Deliver a high‑standard of customer service in a professional environment.
- Manage inbound and outbound telephone calls, emails and chat services ensuring all customers are valued.
- Ensure enquiries are managed promptly and in line with the service level agreement.
- Utilise general business guidelines and standards to resolve issues.
- Collaborate with a wider team, including management, to create an efficient workflow.
Are you a passionate customer service professional? We would love to hear from you!
Please only apply for this role if you have the relevant skills and are able to begin immediately.
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service
Industries: Administrative and Support Services
Temporary Welsh Speaking Customer Service Associate in Manchester employer: NEW MEDIA CONCEPT SP. z o.o.
At NEW MEDIA CONCEPT SP. z o.o., we pride ourselves on being an excellent employer, offering a dynamic work culture that values diversity and inclusion. Our Manchester location provides a supportive environment where Temporary Customer Service Associates can thrive, with opportunities for professional growth and development while delivering exceptional service to our clients. Join us to be part of a team that champions your success and fosters a sense of belonging.
Contact Details:
NEW MEDIA CONCEPT SP. z o.o. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Welsh Speaking Customer Service Associate in Manchester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like NEW MEDIA CONCEPT SP. z o.o..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like NEW MEDIA CONCEPT SP. z o.o.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Welsh Speaking Customer Service Associate in Manchester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to NEW MEDIA CONCEPT SP. z o.o..
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in NEW MEDIA CONCEPT SP. z o.o.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services NEW MEDIA CONCEPT SP. z o.o. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
