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- Tasks: Assist customers with visa applications and ensure a smooth experience.
- Company: Join Love Success, a top recruitment agency in London.
- Benefits: Earn £13.50 per hour plus holiday pay, with flexible hours.
- Why this job: Make a difference by helping people navigate their visa processes.
- Qualifications: Experience in customer service and a valid DBS certificate required.
- Other info: Be part of a friendly team in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
Location: Luton (Office-based)
Pay: £13.50 per hour + holiday pay accrual
Duration: 3 months
Hours: 37.5 hours per week, rota basis. Every Saturday.
Monday-Friday: 7:45am- 3:45pm and/or 10am-6pm
Saturday: 8:45am- 4:45pm
Requirement: Valid DBS certificate
Start: Immediate availability essential
About The Role
We are looking for a personable, proactive, and adaptable Customer Service Representative to support the day-to-day processing of visa applications and renewals. You will be the first point of contact for applicants, ensuring a smooth, professional, and positive experience throughout their visit.
What You Will Be Doing
- Greeting and assisting customers throughout the application process
- Supporting applicants with completing and checking forms
- Collecting biometric data and required documentation
- Following structured administrative and filing procedures
- Using a computer-based system to guide workflow
- Handling customer queries and complaints with diplomacy and confidence
What We Are Looking For
- Proven experience in a customer-facing role
- The ability to stay calm and professional under pressure
- A can-do attitude and willingness to go the extra mile
- Experience working in a fast-paced, collaborative environment
- Strong communication skills and a patient, supportive approach
- A valid DBS certificate is required as part of the screening process.
Interested? Please get in touch as soon as possible for more information. You will be joining a supportive, hardworking, and friendly team.
Temporary Customer Service Representative in Luton employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Representative in Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Love Success and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and complaints during the actual interview.
✨Tip Number 3
Show off your personality! In customer service, being personable is key. Don’t be afraid to let your friendly side shine through in your interactions, whether it’s in an interview or during a casual chat with the team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows that you’re proactive and keen to join the team at Love Success.
We think you need these skills to ace Temporary Customer Service Representative in Luton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer-facing positions and any relevant skills that match what we're looking for.
Show Your Personality: We want to see your personable side! Use your cover letter to convey your enthusiasm for the role and how you can bring a positive attitude to our team. A little bit of personality goes a long way!
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service Representative role. Familiarise yourself with the visa application process and the types of queries you might encounter. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Customer Service Representative, you'll be interacting with applicants regularly. Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to stay calm under pressure and how you’ve gone the extra mile for customers.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or a situation where you had to multitask. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress professionally and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your commitment to the role. Plus, it gives you a moment to settle in and gather your thoughts before the interview starts.
