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- Tasks: Be the friendly face of our client, managing client interactions and ensuring a welcoming environment.
- Company: Join a rapidly expanding precious metals dealer known for exceptional quality and service.
- Benefits: Competitive salary up to £33,000, hands-on experience, and growth opportunities.
- Why this job: Shape client experiences in a dynamic, supportive team while developing your skills.
- Qualifications: Highly organised, customer-focused, and confident in engaging with diverse clients.
- Other info: Join a close-knit team that values diversity, equity, and inclusion.
The predicted salary is between 26400 - 39600 £ per year.
Marylebone - Monday - Friday 09.30 - 17.30
Our client is a rapidly expanding precious metals dealer, specialising in exceptional-quality products and outstanding client service within the precious metals and luxury goods market. Their offices provide a discreet, secure, and welcoming environment where clients can discuss investments, view rare pieces, and complete transactions with confidence.
We are seeking a professional, personable, and friendly Receptionist / Office Manager to act as the first point of contact for all clients, both in person and over the telephone. This role is ideal for someone who is highly organised, customer-focused, and presents themselves with confidence and professionalism. You will be comfortable engaging with a diverse range of investors and collectors and will be trusted with genuine responsibility, playing a key role in shaping the overall client experience.
This is a great opportunity to join a close-knit, energetic team where you can develop your skills, gain hands-on experience, and grow within a fast-moving business full of opportunity.
Responsibilities
- Greet on-site clients, offer and serve refreshments, and ensure they feel welcome and well-informed
- Manage waiting times and keep clients updated in a calm and professional manner
- Answer incoming telephone calls, identify caller needs, and direct enquiries to the appropriate team member
- Book and manage client appointments for relevant team members
- Manage relationships with cleaning contractors and ensure all client-facing areas are clean, tidy, and presentable at all times
- Ensure the office is appropriately stocked with supplies, including refreshments, stationery, and client materials
- Receive and distribute incoming post promptly to the relevant team members
- Oversee basic health and safety requirements
Salary will be dependent upon experience.
Permanent Customer Experience & Office Manager to £33,000 in London employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Permanent Customer Experience & Office Manager to £33,000 in London
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, make sure you can confidently articulate your thoughts. Role-play with a friend or use online resources to sharpen your conversational skills.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Choose professional attire that reflects the company's culture and makes you feel confident.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Permanent Customer Experience & Office Manager to £33,000 in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about client interaction, so a warm vibe is key.
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight your customer service experience and organisational skills, as these are crucial for the position. We love seeing how your past experiences align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out – it helps us see your strengths at a glance!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, products, and the market they operate in. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Experience & Office Manager, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've excelled in customer service. Highlight how you managed client interactions, resolved issues, and ensured a positive experience.
✨Demonstrate Organisation and Professionalism
This role requires a high level of organisation. Be ready to discuss how you manage your time and tasks effectively. Bring along a planner or notes to show your organisational skills, and dress professionally to make a great first impression.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows that you're engaged and serious about finding the right fit for both you and the company.
