Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service in the exciting gold and silver market.
- Company: Join a leading precious metals firm with over 20 years of experience.
- Benefits: Competitive salary, social incentives, and a supportive team environment.
- Why this job: Be the first point of contact and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a positive attitude are essential.
- Other info: Dynamic role with opportunities for learning and career growth.
The predicted salary is between 28000 - 42000 £ per year.
Hours of work M-F: 40 hours a week 09.30 - 18.30 and 09.00- 17.00 (+1 Saturday each month).
The gold and silver market is an exciting and fast-growing space, driven by increasing demand for tangible investments that offer stability, security, and long-term value. Our client is a well-established leader in the precious metals and foreign exchange market, with over 20 years' experience in the gold bullion industry. Due to continued growth, they are now seeking a Customer Service Executive to join their fantastic team in London.
This is a hands-on, customer-facing role, ideal for someone who enjoys working with people and thrives in a dynamic retail and operational environment. As the first point of contact, you will be at the forefront of the business, welcoming customers who are looking to buy and sell gold and ensuring they receive an exceptional level of service at every stage of their journey.
Working as part of a cohesive, friendly, and supportive team, this is a unique opportunity for someone with strong customer service skills who is eager to learn about the precious metals market, enjoys collaboration, and brings a positive, can-do attitude to their work. In return, your hard work and flexibility will be rewarded with attractive social and financial incentives, alongside the enjoyment of working in a progressive and forward-thinking culture.
Key Responsibilities:- Meeting and greeting customers in person, providing a professional, knowledgeable, and welcoming experience.
- Handling customer enquiries via telephone and email in a timely and courteous manner.
- Providing administrative support for the buying and selling of gold bullion, including order processing and documentation.
- Assisting customers through the sales process, ensuring clarity, accuracy, and compliance at all stages.
- Liaising with the Sales team to support client onboarding, quotations, and transaction follow-ups.
- Working closely with the Operations team to ensure orders are processed efficiently and accurately.
- Maintaining accurate customer records and transaction details in line with regulatory requirements.
Salary will be dependent upon experience.
Customer Service Specialist ( Gold and Silver) to £35,000 in London employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist ( Gold and Silver) to £35,000 in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the gold and silver market. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role. Think about how you'd handle tricky customer queries or complaints. The more prepared you are, the more confident you'll feel during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door. Plus, it shows you're proactive and genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Specialist ( Gold and Silver) to £35,000 in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight your relevant experience in customer service and any skills that align with the gold and silver market. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've excelled in customer-facing roles and why you're excited about working in the precious metals market.
Show Off Your Soft Skills: In customer service, soft skills are key! Make sure to highlight your communication, teamwork, and problem-solving abilities in your application. We love candidates who can connect with customers and work well with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Know Your Gold and Silver
Before the interview, brush up on your knowledge of the gold and silver market. Understand current trends, pricing, and what makes these investments appealing to customers. This will show your enthusiasm for the role and help you engage in meaningful conversations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-facing role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This not only shows respect but also highlights your communication skills, which are crucial for a Customer Service Specialist.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with various teams, be ready to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to achieve common goals, as this will align with the company's supportive culture.
