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- Tasks: Engage with customers, providing top-notch service in the gold and silver market.
- Company: Join a leading firm in precious metals with over 20 years of experience.
- Benefits: Competitive salary up to £35,000, social incentives, and a supportive team environment.
- Why this job: Be the face of the business and make a real impact on customer experiences.
- Qualifications: Strong customer service skills and a positive attitude are essential.
- Other info: Dynamic role with opportunities for learning and growth in a progressive culture.
The predicted salary is between 28000 - 42000 £ per year.
Hours of work M-F: 40 hours a week 09.30 - 18.30 and 09.00- 17.00 (+1 Saturday each month).
The gold and silver market is an exciting and fast-growing space, driven by increasing demand for tangible investments that offer stability, security, and long-term value. Our client is a well-established leader in the precious metals and foreign exchange market, with over 20 years' experience in the gold bullion industry. Due to continued growth, they are now seeking a Customer Service Executive to join their fantastic team in London.
This is a hands-on, customer-facing role, ideal for someone who enjoys working with people and thrives in a dynamic retail and operational environment. As the first point of contact, you will be at the forefront of the business, welcoming customers who are looking to buy and sell gold and ensuring they receive an exceptional level of service at every stage of their journey.
Working as part of a cohesive, friendly, and supportive team, this is a unique opportunity for someone with strong customer service skills who is eager to learn about the precious metals market, enjoys collaboration, and brings a positive, can-do attitude to their work. In return, your hard work and flexibility will be rewarded with attractive social and financial incentives, alongside the enjoyment of working in a progressive and forward-thinking culture.
Key Responsibilities:- Meeting and greeting customers in person, providing a professional, knowledgeable, and welcoming experience.
- Handling customer enquiries via telephone and email in a timely and courteous manner.
- Providing administrative support for the buying and selling of gold bullion, including order processing and documentation.
- Assisting customers through the sales process, ensuring clarity, accuracy, and compliance at all stages.
- Liaising with the Sales team to support client onboarding, quotations, and transaction follow-ups.
- Working closely with the Operations team to ensure orders are processed efficiently and accurately.
- Maintaining accurate customer records and transaction details in line with regulatory requirements.
Salary will be dependent upon experience.
Customer Service Specialist ( Gold and Silver) to £35,000 employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist ( Gold and Silver) to £35,000
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the gold and silver market. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the role, like handling inquiries or assisting customers with transactions. The more prepared you are, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even a foot in the door when applying through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Specialist ( Gold and Silver) to £35,000
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to keep it professional. Your written application should reflect your ability to communicate effectively, just like you would with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Know Your Gold and Silver
Before the interview, brush up on your knowledge of the gold and silver market. Understand current trends, pricing, and what makes these investments appealing to customers. This will show your enthusiasm for the role and help you engage in meaningful conversations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-facing role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows respect but also highlights your communication skills, which are crucial for a Customer Service Specialist.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be ready to discuss how you’ve successfully collaborated with others in the past. Share specific examples that highlight your teamwork skills and your positive, can-do attitude.
