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- Tasks: Assist customers with visa applications and provide support throughout the process.
- Company: Join a friendly team at New Media Concept in Birmingham.
- Benefits: Earn £13.50 per hour plus holiday pay in a full-time role.
- Why this job: Make a difference by helping people navigate their visa applications.
- Qualifications: Customer service experience and a valid DBS certificate required.
- Other info: Immediate start available; work in a supportive, fast-paced environment.
The predicted salary is between 13 - 16 £ per hour.
New Media Concept SP. z o.o. is hiring for a temporary Customer Service Representative in Birmingham. This role supports day‑to‑day processing of visa applications and renewals, serving as the first point of contact for applicants.
About the Role
As a Customer Service Representative, you will greet and assist customers throughout the application process, support applicants in completing forms, collect biometric data and required documentation, follow structured administrative procedures, use a computer‑based system to guide workflow, and handle customer queries and complaints with diplomacy and confidence.
Key Requirements
- Valid DBS certificate (required).
- Proven experience in a customer‑facing role.
- Ability to stay calm and professional under pressure.
- Can‑do attitude and willingness to go the extra mile.
- Experience working in a fast‑paced, collaborative environment.
- Strong communication skills and a patient, supportive approach.
Work Details
- Location: Birmingham (office‑based)
- Pay: £13.50 per hour + holiday pay accrual
- Duration: 3 months, full‑time (37.5 hours per week, rota basis)
- Hours: Monday‑Friday: 8 am–4 pm and/or 10 am–6 pm; Saturday: 9 am–5 pm
- Start: Immediate availability essential
How to Apply
Interests? Please get in touch as soon as possible for more information. You’ll be joining a supportive, hardworking, and friendly team.
Temporary Customer Service Representative - Birmingham employer: NEW MEDIA CONCEPT SP. z o.o.
Contact Detail:
NEW MEDIA CONCEPT SP. z o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Representative - Birmingham
✨Tip Number 1
Make sure to research the company and the role before your interview. Knowing what New Media Concept SP. z o.o. does and how you can contribute will show that you're genuinely interested and prepared.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this role is all about diplomacy and confidence in communication.
✨Tip Number 3
Dress appropriately for the interview. First impressions matter, especially in a customer-facing role. Aim for smart-casual to show you're professional yet approachable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive team in Birmingham.
We think you need these skills to ace Temporary Customer Service Representative - Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your can-do attitude and ability to handle pressure!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly and easily.
Show Your Personality: We’re looking for someone who can connect with customers, so let your personality shine through! Use a friendly tone and express your enthusiasm for the role. It’s all about making that first impression count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NEW MEDIA CONCEPT SP. z o.o.
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with the visa application process and think about how you can assist applicants effectively. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to stay calm under pressure and demonstrate a can-do attitude. This is crucial for a role that requires diplomacy and confidence when dealing with customers.
✨Practice Your Communication Style
Since strong communication skills are essential, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member. Focus on being patient and supportive in your responses, as this reflects the approach you'll need in the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Think about how you would handle difficult customers or unexpected challenges. Having a few strategies in mind will help you respond effectively and demonstrate your problem-solving skills.
