At a Glance
- Tasks: Lead the non-clinical operations and support a dedicated team in delivering exceptional care.
- Company: Join the UK's number one vet care provider with a supportive team culture.
- Benefits: Enjoy 6.8 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: No weekends or bank holidays; excellent transport links to the practice.
- Why this job: Make a real difference in animal care while developing your leadership skills.
- Qualifications: Proven management experience in healthcare or service-led environments.
The predicted salary is between 45000 - 45000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care.
Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Full time
40 hours per week, Mon‑Friday, No weekends or bank holidays.
You Might Be a Great Fit If…
- You are an experienced people and operations manager with strong leadership capability.
- Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments.
- Strong people management skills, including performance management and team development.
- Good operational and organisational capability, with the ability to manage competing priorities.
- Experience handling complaints, change, and complex situations with confidence.
- Strong communication and stakeholder management skills.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.8 weeks' annual leave.
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Access to discounts / cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Up to £45,000 DOE.
Practice Director employer: New Malden Vets
At IVC Evidensia, we pride ourselves on being the UK's leading vet care provider, where our people are central to our mission of delivering exceptional animal care. As a Practice Director at New Malden Vets, you'll enjoy a supportive work culture, clear career progression opportunities, and a comprehensive benefits package, all while working in a conveniently located practice that values teamwork and continuous improvement. Join us to make a meaningful impact in the lives of pets and their owners, with the added benefit of no weekend or bank holiday shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Practice Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture at New Malden Vets. Understand their values and how they support their team. This will help you tailor your responses and show that you're a perfect fit for their friendly and supportive environment.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've successfully managed teams or handled complex situations. Being able to share these experiences will demonstrate your strong people management skills and operational capability.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the IVC Evidensia family and contributing to their mission of healthier animals and happier owners.
We think you need these skills to ace Practice Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Director role. Highlight your leadership capabilities and any relevant management experience in healthcare or service-led environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about veterinary care and how you can contribute to our team. Share specific examples of how you've successfully managed teams and improved operations in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through to show us who you are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at New Malden Vets!
How to prepare for a job interview at New Malden Vets
✨Know Your Stuff
Before the interview, make sure you understand the role of a Practice Director inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like operational management and team leadership. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and leadership capabilities. Think of specific situations where you've successfully handled complaints or led a team through change. This will demonstrate your ability to create a positive culture and manage complex situations effectively.
✨Communicate Clearly
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions with a friend or in front of a mirror to ensure you convey your ideas effectively during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's culture, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it’s the right fit for you as well.
