At a Glance
- Tasks: Lead a dedicated team in delivering exceptional veterinary care and operational excellence.
- Company: Join the UK's number one vet care provider with a supportive culture.
- Benefits: Enjoy 6.8 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: No weekends or bank holidays; excellent transport links and a collaborative team.
- Why this job: Make a real impact on animal health and team culture in a rewarding role.
- Qualifications: Proven management experience in healthcare or service-led environments.
The predicted salary is between 40000 - 45000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care. Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
Full time 40 hours per week Mon‑Friday No weekends or bank holidays
You Might Be a Great Fit If…
- You are an experienced people and operations manager with strong leadership capability.
- You’ll bring proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments.
- Strong people management skills, including performance management and team development.
- Good operational and organisational capability, with the ability to manage competing priorities.
- Experience handling complaints, change, and complex situations with confidence.
- Strong communication and stakeholder management skills.
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture.
- Clear career pathways with progression opportunities into senior practice or regional leadership roles.
- Ongoing learning and development to support leadership and professional growth.
- A collaborative, values‑led culture focused on care, community, and continuous improvement.
What We Offer Our Team
- 6.8 weeks' annual leave.
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay.
- Healthcare Cash Plan.
- Cycle to Work scheme.
- Learning and development opportunities via the IVC Evidensia Academy.
- Pension scheme.
- Discounted staff pet care.
- Access to discounts / cashback with hundreds of participating retailers.
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Practice Director in London employer: New Malden Vets
At IVC Evidensia, we pride ourselves on being the UK's leading vet care provider, where our people are central to our mission of delivering exceptional animal care. As a Practice Director at New Malden Vets, you will thrive in a supportive and collaborative environment that prioritises professional growth, offering clear career pathways and ongoing development opportunities. With excellent transport links, a welcoming team culture, and a commitment to employee wellbeing, we ensure that our staff enjoy a fulfilling and rewarding career while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or local meet-ups to get your name out there. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At inspiring vet care, they value teamwork and community, so be ready to share examples of how you've fostered a positive environment in your previous roles.
✨Tip Number 3
Showcase your leadership skills during interviews. Be prepared to discuss how you've managed teams and handled complex situations. Highlight your experience in operational management and how it aligns with the role of Practice Director.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and resources to help you land that dream job with us.
We think you need these skills to ace Practice Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Director role. Highlight your leadership capabilities and any relevant management experience in healthcare or service-led environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about veterinary care and how your background makes you the perfect fit for our team at New Malden Vets.
Showcase Your People Skills:Since this role involves managing a dedicated team, be sure to include examples of how you've successfully led teams, handled complaints, and developed talent in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at New Malden Vets
✨Know Your Stuff
Before the interview, make sure you understand the role of a Practice Director inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like operational management and team leadership. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and leadership capabilities. Think of specific situations where you've successfully led a team or handled complex issues. This will demonstrate your ability to create a positive culture and manage performance effectively.
✨Communicate Clearly
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, listen actively and respond thoughtfully to questions, showing that you can engage with stakeholders effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the practice's culture, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
