At a Glance
- Tasks: Lead a dedicated team in delivering exceptional veterinary care and operational excellence.
- Company: Join the UK's number one vet care provider with a supportive culture.
- Benefits: Enjoy 6.8 weeks' annual leave, healthcare cash plan, and career development opportunities.
- Other info: No weekends or bank holidays; excellent transport links and a collaborative team.
- Why this job: Make a real impact on animal health and team culture in a rewarding role.
- Qualifications: Proven management experience in healthcare or service-led environments.
The predicted salary is between 40000 - 45000 £ per year.
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care. Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience. You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
- Full time: 40 hours per week Mon‑Friday No weekends or bank holidays
You Might Be a Great Fit If… You are an experienced people and operations manager with strong leadership capability. You’ll bring:
- Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments
- Strong people management skills, including performance management and team development
- Good operational and organisational capability, with the ability to manage competing priorities
- Experience handling complaints, change, and complex situations with confidence
- Strong communication and stakeholder management skills
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
- A key leadership role with responsibility for operational performance and team culture
- Clear career pathways with progression opportunities into senior practice or regional leadership roles
- Ongoing learning and development to support leadership and professional growth
- A collaborative, values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team:
- 6.8 weeks' annual leave
- Enhanced family‑friendly policies, including maternity / paternity / adoption / shared parental and surrogacy pay
- Healthcare Cash Plan
- Cycle to Work scheme
- Learning and development opportunities via the IVC Evidensia Academy
- Pension scheme
- Discounted staff pet care
- Access to discounts / cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources. Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Practice Director in Kingston upon Thames employer: New Malden Vets
At IVC Evidensia, we pride ourselves on being the UK's leading vet care provider, where our people are central to our mission of delivering exceptional animal care. As a Practice Director at New Malden Vets, you will thrive in a supportive and collaborative environment that prioritises professional growth, offering clear career pathways and ongoing development opportunities. With a strong focus on team culture, enhanced benefits, and a commitment to employee wellbeing, we ensure that our staff feel valued and empowered to make a meaningful impact in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Director in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary and healthcare sectors. Attend industry events or local meet-ups to get your name out there and make those valuable contacts that could lead to your next role.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At inspiring vet care, they value teamwork and community, so be ready to share examples of how you've fostered a positive environment in your previous roles.
✨Tip Number 3
Showcase your leadership skills during the interview process. Be prepared to discuss how you've managed teams and handled complex situations. They’re looking for someone who can inspire and lead a dedicated team, so let your experience shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the inspiring vet care family.
We think you need these skills to ace Practice Director in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Practice Director role. Highlight your leadership experience and operational management skills, as these are key to what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about veterinary care and how your background makes you a great fit for our team at New Malden Vets.
Showcase Your People Skills:Since this role involves managing a dedicated team, be sure to include examples of how you've successfully led teams in the past. We want to see your strong communication and people management skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to hit that apply button!
How to prepare for a job interview at New Malden Vets
✨Know Your Stuff
Before the interview, make sure you understand the role of a Practice Director inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like operational management and team leadership. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management and leadership capabilities. Think of specific situations where you've successfully handled complaints or led a team through change. This will demonstrate your ability to create a positive culture and manage complex situations effectively.
✨Communicate Clearly
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your stakeholder management skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the practice's culture, ongoing learning opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
