At a Glance
- Tasks: Join our Central Services Team to manage communications and support functions.
- Company: A feel-good fashion brand with over 55 years of making style accessible.
- Benefits: Enjoy 40% staff discount, healthcare options, and extra leave on your birthday.
- Other info: Flexible working patterns and opportunities for personal development.
- Why this job: Be part of a team that values collaboration and customer obsession.
- Qualifications: Team player with a passion for delivering excellent service.
The predicted salary is between 12 - 15 £ per hour.
We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE: To be a key member of the Central Services Team (Part time - Tues, Wed & Thurs 8.30 to 5pm - 22.5 hours per week), with the ability to work as a team player and as an individual. To manage all lines of communication and tasks for the Weymouth Support Centre by dealing with, escalating, and highlighting issues as they arise in an efficient and professional manner.
WHAT YOU’LL BE DOING:
- Reception – Meet and Greet, ensuring all visitors sign in and out with management of the Access Control Passes. Unlock / Lock the Main Reception Door – time keeping very important.
- Mail Room – All general mail room functions, sorting and delivery of mail, parcels (DHL, Royal Mail etc). Franking Machine, Binding, laminating.
- Compliance – to carry out weekly/monthly compliance checks throughout the building and record on Vision when complete, to also escalate to the Technical Services manager when issues arise.
- Responsible for the accurate raising of all Purchase Orders for the Weymouth & London Support Centres and work in accordance with company policy.
- Responsible for the efficient processing of all invoices relating to the Weymouth & London Support Centres, ensuring that they are logged and approved in accordance with set guidelines.
WHO YOU ARE:
- Work together to support all functions within the business to provide a seamless service that is kind to our core with a strong emphasis on being a Team Player.
- Fully understand the services that we provide to our customers and how we continue to enhance/adjust them according to the needs of the business.
- Deliver an easy and inspiring experience for all our customers.
- Work together and promote our we are one value to support all functions within the business to provide a seamless service that is kind to our core with a strong emphasis on being a Team Player.
- It starts with me - Bring new initiatives to deliver an easy and inspiring experience for all.
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year.
- Access to our reward platform for external discount and offers.
- Profit related bonus scheme.
- Option to join our Healthcare Private Medical Scheme.
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
- All employees are covered by our life assurance policy from day one.
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
- Spread the cost of your commute with interest-free season ticket loans.
- Do your bit for the environment and save money with our Cycle2Work scheme.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Weymouth Office - Central Services Administrator (Part Time) employer: New Look
NEW LOOK is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Technologist role. With a strong emphasis on professional development and continuous improvement, employees are encouraged to grow their skills while contributing to high-quality product standards. Located in a vibrant retail environment, the company offers unique opportunities to influence product quality and drive meaningful change within the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Weymouth Office - Central Services Administrator (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like New Look and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at New Look and let us see your personality shine through!
We think you need these skills to ace Weymouth Office - Central Services Administrator (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and New Look.
Get Familiar with Our Brand:Before applying, take some time to learn about New Look and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at New Look
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress New Look.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which New Look will surely appreciate.
