At a Glance
- Tasks: Maintain and evolve core technology infrastructure while providing expert support and driving impactful changes.
- Company: Join New Look, a leading fashion retailer with a focus on innovation and teamwork.
- Benefits: Enjoy 40% staff discount, private medical scheme, and extra leave on your birthday.
- Other info: Participate in a 24/7 on-call rota and enjoy excellent career growth opportunities.
- Why this job: Be the go-to expert in a dynamic environment and make a real impact on IT infrastructure.
- Qualifications: Microsoft Certified with strong knowledge of enterprise technologies and problem-solving skills.
The predicted salary is between 50000 - 65000 € per year.
As a Senior IT Infrastructure Analyst, you will play a key role in maintaining and evolving New Look’s core technology infrastructure across stores, distribution centres, cloud platforms and corporate services. You will ensure services remain secure, resilient and scalable, while providing expert 3rd line support, leading major incident resolution, and driving impactful infrastructure changes and service improvements.
WHAT YOU’LL BE DOING:
- Work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
- Take the technical lead on P1 and P2 incidents, co-ordinating technical activity within the required resolver teams.
- Lead the process of impact assessing and planning IT infrastructure changes and service improvements, implementing or overseeing technical implementation, testing and monitoring required changes in line with agreed plans.
- Be considered the subject matter expert on server, storage and cloud infrastructure, known as the go-to person for complex and technical issues.
- Maintain IT infrastructure support technical documentation and define the technical standards the rest of the team need to deliver.
- Own and support the day-to-day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
- Maintain and enhance hybrid infrastructure across cloud and on-prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
- Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.
- Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper-V).
- Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
- Manage and support the end-user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
- Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
- Support ITIL-aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
- Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
- Participate in a 24/7 on-call rota to support business-critical services.
WHO YOU ARE:
- Microsoft Certified Windows Server Hybrid Administrator Associate
- ITIL Foundation
- Microsoft Azure
- Microsoft 365
- Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services.
- Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
- Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.
- Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
- Experience with MECM (Config Manager) & Endpoint Manager (Intune).
- Experience with Active Directory Policy (Group Policy) Administration.
- Basic Networking skills.
- Familiarity with monitoring, automation tools and PowerShell.
- Strong problem-solving skills and ability to manage multiple priorities.
- Experience with Enterprise Anti-Virus solutions.
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year.
- Access to our reward platform for external discount and offers.
- Private pension scheme.
- Profit related bonus scheme.
- Option to join our Healthcare Private Medical Scheme.
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
- All employees are covered by our life assurance policy from day one.
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
- Spread the cost of your commute with interest-free season ticket loans.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
Senior Technical Services Analyst (Maternity cover) London or Weymouth based employer: New Look
New Look is an exceptional employer, offering a dynamic work environment in London or Weymouth where innovation and collaboration thrive. With a strong focus on employee growth, we provide extensive training opportunities, competitive benefits including a generous staff discount, private medical scheme, and enhanced parental leave, ensuring our team members feel valued and supported. Join us to be part of a forward-thinking company that prioritises both personal and professional development while making a positive impact in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst (Maternity cover) London or Weymouth based
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT infrastructure. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or a personal website where you can highlight your projects, certifications, and any relevant work. This gives potential employers a tangible way to see what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Technical Services Analyst (Maternity cover) London or Weymouth based
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Technical Services Analyst role. Highlight your experience with Microsoft Azure, ITIL processes, and any relevant technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've tackled complex technical issues or led major incident resolutions in the past. We love seeing your personality come through!
Showcase Your Problem-Solving Skills:In your application, don't forget to highlight your problem-solving abilities. Mention instances where you've successfully managed multiple priorities or improved service reliability. We value candidates who can think on their feet and drive impactful changes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at New Look
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Windows Server, and the other core technologies mentioned in the job description. Be prepared to discuss specific scenarios where you've successfully managed or resolved complex technical issues.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled P1 and P2 incidents in the past. Highlight your approach to root cause analysis and how you implemented preventative measures to enhance service reliability.
✨Showcase Your Teamwork
Since you'll be working closely with various IT teams, be ready to share experiences where collaboration led to successful outcomes. Discuss how you’ve coordinated with service desks and other teams to drive impactful infrastructure changes.
✨Be Ready for Technical Questions
Expect to face technical questions related to scripting, automation, and infrastructure management. Brush up on PowerShell and Microsoft Intune, and be prepared to explain how you've used these tools to drive operational efficiency.
