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- Tasks: Lead customer insights to drive business decisions and enhance customer experience.
- Company: A leading fashion retailer in Greater London with a focus on inclusivity.
- Benefits: Employee discounts, flexible work patterns, and opportunities for personal development.
- Why this job: Make a real impact on customer experience in a dynamic fashion environment.
- Qualifications: Strong analytical skills and commercial acumen required.
- Other info: Join a team that values inclusivity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading fashion retailer in Greater London seeks a Customer Insight Manager to lead customer-led insights integral to business decision-making. The successful candidate will harness multiple data sources to create actionable narratives to enhance customer experience. This role demands strong analytical skills coupled with commercial acumen.
The position offers perks like employee discounts and flexible work patterns while prioritizing inclusivity and personal development.
VoC & CX Insight Lead employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VoC & CX Insight Lead
✨Tip Number 1
Network like a pro! Reach out to people in the fashion retail industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Showcase your analytical skills! Prepare a portfolio of past projects where you’ve turned data into actionable insights. This will help us see how you can enhance customer experience.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or mentors can help you articulate your thoughts clearly and confidently, especially when discussing customer insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace VoC & CX Insight Lead
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your analytical skills in your application. We want to see how you can harness data to create actionable insights, so share examples of your past experiences where you've done just that!
Craft a Compelling Narrative: When writing your application, think about how you can weave a story around your experiences. We love candidates who can turn data into engaging narratives that enhance customer experience, so don’t hold back!
Emphasise Commercial Acumen: Don’t forget to showcase your commercial acumen! We’re looking for someone who understands the business side of things, so include any relevant experiences that demonstrate your ability to make data-driven decisions that impact the bottom line.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Look
✨Know Your Data Sources
Familiarise yourself with various data sources relevant to customer insights. Be ready to discuss how you would leverage these to create actionable narratives that enhance customer experience. This shows your analytical skills and understanding of the role.
✨Showcase Your Commercial Acumen
Prepare examples from your past experiences where your insights directly influenced business decisions. Highlight how your analytical findings led to improved customer satisfaction or increased sales, demonstrating your ability to connect data with commercial outcomes.
✨Emphasise Inclusivity and Development
Since the company values inclusivity and personal development, be prepared to discuss how you foster a collaborative environment in your previous roles. Share any initiatives you've led that promote diversity and growth within teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer experience and how they measure success. This not only shows your interest in the role but also your proactive mindset in wanting to contribute to their goals.
