Senior Technologist - 12 months Maternity Cover

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

The Role

We are looking for a Senior Technologist for our Dresses and Jersey area. Quality means consistently meeting customers’ expectations whilst ensuring fitness for purpose and meeting regulatory requirements. Within your department you will drive the quality of the delivered products by driving the implementation of the New Look quality framework. To work with the wider teams to deliver better value, cost price and lead time through product engineering and supplier management. To apply your proven knowledge of quality assurance techniques and processes to drive continuous improvement and to set an example of what good looks like to the wider quality and BMD teams. Deputises in the absence of the Technical Manager.

WHAT’S IN IT FOR YOU

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest‑free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme

What you’ll be doing

• Understands the Business Strategy and how that impacts your department
• Plays a part in forming and implementing Quality Strategy within your own product category whilst contributing across the wider quality team.
• Is able to represent the quality team in appropriate business forums
• Works with customer insight and tools to understand customer expectations.
• Conduct regular New Look store visits and DC E comm visits to stay in touch with delivered quality and customer reactions.
• Stays informed with current market trends and regularly benchmarks product to identify competitor advances to drive development.
• Uses data from all customer insights to implement change, for continuous product improvement
• Ensures all quality processes are aligned and feed into the department critical path.
• Collaborate with BMD team to develop and drive department strategy.
• Regularly works to co‑ordinate wider cross department activities on behalf of the quality team.
• Owns and drives the Quality Framework, ensuring it is embedded in the departmental WOW.
• Focus on quality assurance and maintains robust quality management processes throughout the value chain.
• Recognises the global nature of the business and ensures that product meets legal obligations.
• Proactively uses the feedback data from all streams to implement corrective action plans for continuous improvement.
• Acts as a mentor and coach in the wider quality team.

Who you are

• Technical Knowledge: Specialist in Dresses/Woven/Jersey is essential
• Assimilates and articulates a clear understanding of customer expectations and what that means for standard setting and the importance of a Quality framework.
• Applies first-hand experience of manufacturing environments.
• Knowledge of product construction, material performance.
• Proficient in running a fit session (clothing/footwear)/pre‑production meeting (accessories).
• Makes solution‑based decisions from skilled interpretation of test reports.
• Proactive in benchmarking product – production for consistency and competitors for innovation.
• Ability to conduct a technical factory audit, reporting non‑conformances and agreeing corrective actions.
• Excellent negotiation and influencing skills
• Good interpersonal/communication skills at all levels.
• Ability to initiate and build strong relationships with BMD and wider business.

Why New Look?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.