At a Glance
- Tasks: Maintain and evolve New Look’s core technology infrastructure while providing expert support.
- Company: Join a feel-good fashion brand with over 55 years of making style accessible.
- Benefits: Enjoy a 40% staff discount, healthcare options, and extra leave on your birthday.
- Other info: Flexible working patterns and a commitment to inclusion and development.
- Why this job: Be the go-to tech expert and drive impactful changes in a dynamic environment.
- Qualifications: Microsoft Certified with strong knowledge of enterprise technologies and problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE: As a Senior IT Infrastructure Analyst, you will play a key role in maintaining and evolving New Look’s core technology infrastructure across stores, distribution centres, cloud platforms and corporate services. You will ensure services remain secure, resilient and scalable, while providing expert 3rd line support, leading major incident resolution, and driving impactful infrastructure changes and service improvements.
WHAT YOU’LL BE DOING:
- You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
- You will take the technical lead on P1 and P2 incidents, co-ordinating technical activity within the required resolver teams.
- You will lead the process of impact assessing and planning IT infrastructure changes and service improvements and will then implement or oversee technical implementation, test and monitor required changes in line with agreed plans.
- You will be considered the subject matter expert on server, storage and cloud infrastructure, being known as the go‑to person for complex and technical issues.
- Maintaining IT infrastructure support technical documentation & defining the technical standards the rest of the team need to deliver.
- Own and support the day‑to‑day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
- Maintain and enhance hybrid infrastructure across cloud and on‑prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
- Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.
- Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper‑V).
- Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
- Manage and support the end‑user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
- Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
- Support ITIL‑aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
- Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
- Participate in a 24/7 on‑call rota to support business‑critical services.
WHO YOU ARE:
- Microsoft Certified Windows Server Hybrid Administrator Associate
- ITIL Foundation
- Microsoft 365
- Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
- Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
- Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper‑V and VMware.
- Hands‑on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
- Experience with MECM (Config Manager) & Endpoint Manager (Intune)
- Experience with Active Directory Policy (Group Policy) Administration
- Basic networking skills
- Familiarity with monitoring, automation tools and Powershell.
- Strong problem‑solving skills and ability to manage multiple priorities
- Experience with Enterprise Anti‑Virus solutions
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
- Spread the cost of your commute with interest‑free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
We're proud to partner with the Retail Trust and Fashion & Textile Children’s Trust.
Why New Look? We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Senior Technical Services Analyst (Maternity Cover) employer: New Look
At New Look, we are not just a fashion brand; we are a community that values inclusivity, personal growth, and environmental responsibility. As a Senior Technical Services Analyst, you will thrive in a dynamic work culture that prioritises collaboration and innovation, while enjoying a comprehensive benefits package including generous staff discounts, private healthcare options, and opportunities for professional development. Join us in making fashion accessible and fun, all while contributing to a positive workplace that celebrates your individuality and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst (Maternity Cover)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for IT roles. Practice your answers, focusing on your technical skills and how they align with New Look's values. Confidence is key!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex issues in the past, especially those related to infrastructure and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the New Look team!
We think you need these skills to ace Senior Technical Services Analyst (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Technical Services Analyst role. Highlight your expertise in Microsoft Azure, ITIL processes, and any relevant technical achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and how you align with our values at New Look. Let us know why you're excited about this role and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in high-pressure situations!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at New Look
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Windows Server, and the other core technologies mentioned in the job description. Be prepared to discuss specific projects or experiences where you've successfully managed these systems.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Highlight your experience with incident resolution and how you’ve implemented preventative measures to improve service reliability.
✨Familiarise Yourself with ITIL Processes
Since the role involves ITIL-aligned incident, problem, and change management processes, it’s crucial to understand these concepts. Be ready to discuss how you've applied ITIL principles in your previous roles.
✨Demonstrate Your Team Spirit
New Look values collaboration, so be prepared to talk about how you’ve worked effectively within a team. Share examples of how you’ve coordinated with different IT service teams to achieve common goals.
