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- Tasks: Support retail initiatives and lead project teams to enhance customer experience.
- Company: Join a feel-good fashion brand with over 55 years of making style accessible.
- Benefits: Flexible working patterns, training for progression, and a focus on inclusion.
- Why this job: Make a positive impact in retail while driving change and innovation.
- Qualifications: Strong retail experience and proven leadership skills required.
- Other info: Dynamic environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
We’re the feel‑good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
The Retail Change Support Manager is responsible for providing support to the Business Development Manager and Retail Change Manager to ensure all new and emerging strategic business initiatives are delivered within our offline channel. The role will facilitate the Retail led initiatives within key projects, including relevant stakeholder engagement in both the support centre and field, gathering real life intelligence on projects and potential future opportunities and risks, in order to ensure the transfer of successful elements to BAU roll out. The role will lead project specialist/secondee’s to deliver all project tasks to a high standard and within agreed timeframes as well as focusing on the development, delivery and ongoing enhancement of technological investment within Retail. Key objective of the Retail Change function is to make a positive difference to our customers, teams and profitably.
About You
- Accountable for the leadership, engagement & output of project support teams (perm and secondment) assigned to specific areas of work.
- Encourage continuous improvement by empowering teams to drive change, build and maintain productive relationships with an ongoing focus on professional development.
- Work with the field teams, stores and Retail Change Manager to stay up to date with the changing retail needs and ensure the current offline Operating Model continues to evolve, using Project environments to test different opportunities aligned to the other initiatives being test‑bedded.
- Work cross‑functionally, acting as the voice of Retail and ensure a close relationship with both the Retail Operations Manager and Retail Workforce Planning Manager – to ensure activity aligns to the Retail Activity Plan and impacts to all operational processes are considered.
- Clear communication and engagement of internal people, process and system teams, along with external customers and suppliers to ensure a project is delivered and the needs of the business are met within agreed timescales and budget.
Technical Knowledge & Experience
- Strong retail experience and ideally a detailed awareness of store and internal process within New Look.
- A proven ability when leading successful teams to deliver output related results and executing initiatives at pace.
- A track record of influencing stakeholders (up to and including Head of level) to deliver successful outcomes.
- Strong understanding of the importance of driving omnichannel culture change throughout the organisation.
- Proven communication skills (including experience communicating complex plans in a concise effective way).
- Robust yet flexible skills in challenging others, with strong assertiveness and drive, whilst able to accept challenge professionally.
- Solution focussed and innovative, ability to think on feet and react to changes with pace in an ever-changing environment.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.
Retail Change Support Manager - London employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Change Support Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up social media platforms like LinkedIn. The more people you know, the better your chances of landing that Retail Change Support Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your strong retail experience and your knack for leading teams. Share specific examples of how you've influenced stakeholders and delivered results – it’ll make you stand out!
✨Tip Number 3
Be ready to adapt! The retail world is always changing, so be prepared to discuss how you can drive omnichannel culture change. Show that you can think on your feet and react quickly to new challenges – that’s what they’re looking for!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your progress. Plus, you’ll get to explore all the amazing opportunities we have at New Look!
We think you need these skills to ace Retail Change Support Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Retail Change Support Manager role. Highlight your retail experience and any leadership roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fashion and how your values align with ours. We love seeing enthusiasm for our brand and culture, so let your personality come through!
Keep It Simple: When submitting your application, ensure your CV is in a simple format like Microsoft Word. This helps us process your application smoothly and ensures we don’t miss any of your amazing qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, you’ll get to explore more about our company and what we stand for!
How to prepare for a job interview at New Look
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in New Look’s values and mission. Understand their commitment to making fashion accessible and fun, and think about how your experience aligns with their customer-obsessed approach.
✨Showcase Your Leadership Skills
As a Retail Change Support Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've successfully managed projects or teams in the past, focusing on outcomes and how you empowered others to drive change.
✨Engage with Stakeholders
Highlight your experience in influencing stakeholders at various levels. Be ready to discuss specific instances where you’ve communicated complex plans clearly and effectively, ensuring everyone was on board with the project goals.
✨Be Solution-Focused
In the fast-paced retail environment, adaptability is key. Think of examples where you’ve had to think on your feet and come up with innovative solutions to challenges. This will show your potential employer that you can thrive in an ever-changing landscape.
