Publishing Assistant

The Role:

Support the day-to-day delivery of content across newlook.com and the app, ensuring a high-quality customer experience and accurate execution of trading and marketing activity. Develop expertise across CMS, content publishing, promotional management, app engagement tools and testing platforms, becoming a trusted subject matter expert within the team.

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU! Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years' service).
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

What you'll be doing:

• Build and publish content across web and app, including homepages, landing pages, editorial and campaign content.
• Manage promotional content, site messaging and campaign updates within CMS platforms.
• Build and maintain content within third-party tools such as Storyly to support app engagement and customer communications.
• Support the setup, QA and launch of content A/B tests across web and app channels.
• Perform post-publication checks to ensure content, imagery, links and customer journeys are functioning correctly.
• Support UAT, business sign-off and launch activities for new functionality and site enhancements.
• Ensure content follows brand guidelines, template governance and digital design standards.
• Implement delivery messaging, sale updates and trading changes during key commercial periods.
• Work closely with Ecommerce, Marketing, CRM, Trading and Product teams to support business priorities.
• Support the identification of opportunities to improve content execution, processes and customer experience.
• Effectively prioritise workload with support from the Junior Publishing Manager, balancing BAU, campaign and trading activity.
• Build knowledge of publishing tools and platforms (including Hybris, Amplience and Storyly) and support continuous improvement initiatives.
• Develop an understanding of wider ecommerce, marketing and trading processes, and how content supports commercial performance.
• Stay informed on competitor activity, customer experience trends and digital best practice.
• Attend daily and weekly briefings with the Digital & Ecommerce team.
• Provide on-call support during peak trading periods, including some weekend and evening cover.

Who you are:

• Highly organised with strong attention to detail.
• Strong written and verbal communication skills.
• Able to manage multiple priorities and work to tight deadlines in a fast-paced environment.
• Interest in ecommerce, digital content and online customer experiences.
• Eager to learn new systems, tools and processes.
• Proactive team player with a collaborative approach and strong problem-solving skills.
• Strong digital literacy and proficiency in Microsoft Office.
• Ability to work accurately under pressure and manage multiple tasks effectively.
• Experience of, or exposure to, CMS platforms, ecommerce, retail, marketing or digital environments.
• Basic understanding of content publishing, testing and optimisation principles.
• Awareness of competitor digital experiences, industry best practice and emerging digital technologies.