Fashion Sales Advisor — Elevate Customer Experience in North East

As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our brand values in everything you do: Customer Obsessed, Play To Win, We Are One and It Starts With Me. You will inspire our customers to look good and express themselves with the latest fashion wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating our Customer Obsessed value.

Accountabilities and Responsibilities

• You’ll help inspire our customers to look and feel good by delivering our service techniques.
• You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do.
• You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners.
• You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us.

Team

• You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice.
• You’ll be able to work collaboratively to deliver our Retail Strategy.

Growth

• You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs).
• You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures.
• You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs.

Skills and Knowledge

• You’re confident with people and passionate about talking to our customers.
• You communicate well and deliver a great customer experience that showcases your personality every time.
• You understand who the core customer is that shops within your local market.
• You’re passionate about fashion and clothes, and you stay up to date with the latest trends.
• You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player.

Key Relationships

• Store Manager
• Deputy/Sales Manager
• Supervisor
• Wider Store team
• Local New Look store

Roles and Responsibilities

• The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work.
• You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi‑annual divisional Your Voice meetings too.

Key Holder (Operational or Delivery)

• As a Key Holder, you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management.

Department Specialist

• You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development.

Visual Merchandising Specialist

• You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair.