Technologist (Outerwear/Denim) - FTC in London

FTC until January 2027. We are looking for a Technologist who has experience within Denim and Outerwear. Quality means consistently meeting customers’ expectations whilst ensuring fitness for purpose and meeting regulatory requirements. Within your department, you will drive the quality of the delivered products by implementing the New Look quality framework. You will work with the wider teams to deliver better value, cost price, and lead time through product engineering and supplier management. Apply your proven knowledge of quality assurance techniques and processes to drive continuous improvement and set an example of what good looks like to the wider quality and BMD teams. Deputise in the absence of the Technical Manager. This role requires you to be in the office 4 days a week.

WHAT'S IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discounts and offers
• Private pension scheme
• Virtual GP access for you and your children
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme
• Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave
• Spread the cost of your commute with interest-free season ticket loans
• Cycle2Work scheme

We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.

What you’ll be doing:

• Strategic Contribution: Understands the business strategy and translates it into actionable quality objectives within the product category, contributing to the wider quality team and representing the team in cross-business forums.
• Customer & Market Insight: Uses customer insight tools, store and DC visits, and market benchmarking to understand expectations and competitor advances, driving continuous product improvement.
• Quality Management: Owns and embeds the Quality Framework, ensuring robust assurance processes throughout the value chain and compliance with legal and brand standards.
• BMD Collaboration: Works closely with the BMD team to align quality processes with the departmental critical path, support trading activities, and influence decisions to meet customer expectations.
• Product & Manufacturing Expertise: Applies specialist knowledge of materials, construction, pattern technology, grading, and supplier capabilities to deliver products right first time, balancing cost, quality, and commercial value.
• Risk Assessment & Continuous Improvement: Acts as the risk assessment ambassador for the category, implementing corrective actions where standards fall short and embedding risk assessment within all quality processes.
• Technical Leadership: Mentors and upskills the wider quality and BMD teams, sharing knowledge to improve decision-making, purchasing practices, and product consistency.
• Innovation & Best Practice: Drives adoption of new technologies, feedback loops, and frameworks to deliver consistent, high-quality products, including overseeing test-and-learn initiatives.
• Team Development: Motivates, coaches, and develops direct reports, supporting personal growth, skills transfer, and deputising for the Technical Manager as required.
• Operational Excellence: Ensures packaging, labelling, and transit methods maintain brand consistency and product value, while proactively challenging processes to uphold customer standards.

Who you are:

• Technical Knowledge: Specialist in Denim and Outerwear. Assimilates and articulates a clear understanding of customer expectations and what that means for standard setting and the importance of a Quality framework. Applies firsthand experience of manufacturing environments. Knowledge of product construction and material performance. Proficient in running a fit session (clothing/footwear)/pre-production meeting (accessories). Makes solution-based decisions from skilled interpretation of test reports. Understand open costing and able to support the buying team through product engineering. Proficient risk assessment skills. Proactive in benchmarking product – production for consistency and competitors for innovation. Able to specify packaging and presentation requirements of a product throughout the value chain. Understanding of New Look brand and sub-brand strategy and actively participating in the development and delivery of department strategy. Actively implement regulatory requirements within their product area. Confident subject matter expert in business forums. Understand roles and responsibilities within the BMD team, using this to ensure impacts of decisions are widely considered and has developed networks. Assimilates KPI reports and responds appropriately and in a timely way to manage and implement change. Ability to convert product requirements into technical terms. Ability to conduct a technical factory audit, reporting non-conformances and agreeing corrective actions. Demonstrates a natural tendency towards leadership in a team to achieve results. Proactive and appropriately challenging in their approach within departments and the wider team. Growing knowledge and willingness to embrace new technologies. Clearly visible and vocal within the BMD team meetings; sign-offs, reviews, order signing etc. Delivering and operating the New Look values. Excellent negotiation and influencing skills. Good interpersonal/communication skills at all levels. A team player. Ability to initiate and build strong relationships with BMD and the wider business. Ability to initiate and build strong relationships with all suppliers. Makes decisions from an informed standpoint, and is confident and assertive, ensuring all decisions are solution-focused. Risk assessment and SWOT analysis skills. Numerical and analytical skills. Organisational skills. Technical networking outside the business. Ability to line manage, motivate and develop the team.

Knowledge and Experience:

• Previous experience as a Technologist within a major retailer/department within New Look.
• Product specialist in chosen category.
• Minimum level of education or qualifications: Appropriate Technical Qualification/Other degree.