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For Companies At a Glance
- Tasks: Support and manage IT infrastructure across stores and cloud platforms.
- Company: Join New Look, a leading fashion retailer with a vibrant culture.
- Benefits: Enjoy 40% staff discount, private healthcare, and extra leave on your birthday.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring our tech infrastructure is secure and efficient.
- Qualifications: Experience in IT support and knowledge of cloud technologies preferred.
The predicted salary is between 30000 - 40000 £ per year.
As an IT Infrastructure Analyst, you'll support the backbone of New Look's technology estate. From store systems, distribution centres to cloud platforms & corporate services, you'll help ensure our infrastructure is secure, resilient & ready to scale. You will support & help guide end-users & the IT support teams across Service. Resolving IT infrastructure-related incidents, service requests & problems in a timely & efficient manner in line with Business requirements & liaising with 3rd Parties where appropriate. This role is based twice a week from our Lymedale DC - in Newcastle under Lyme.
WHAT'S IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest‑free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children’s Trust
WHAT YOU'LL BE DOING
- You will be supporting the day‑to‑day management of the M365 cloud platform & all elements of this, other than security elements.
- You will be providing support for Infrastructure Operational services including but not limited to Active Directory, Entra AD, DNS, Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation & FTP, Backup, Monitoring.
- Monitor & maintain infrastructure across stores, support centres & cloud platforms (Azure/EntraID).
- Provide 2nd/3rd line support for servers, networks & core services (AD, DNS, DHCP).
- Support retail & distribution systems including POS, store connectivity & associated handheld devices.
- Support the New Look EUC device estate (MECM & Intune), ensuring that devices can be provisioned as required, are updated according to policies & that software can be installed when needed.
- Assist with infrastructure upgrades, patching & lifecycle management.
- Collaborate with cybersecurity & service desk teams to ensure secure & compliant operations.
- Maintain accurate documentation & contribute to knowledge sharing across the team.
- Participate in on‑call rota and respond to critical incidents when required.
- Contribute to automation & efficiency improvements using tools such as PowerShell & Intune.
- Contribute & help maintain IT infrastructure support technical documentation.
WHO YOU ARE
- Experience as an End User Compute or 2nd Line Engineer
- ITIL Foundation Certificate
- Knowledge of core technologies including Cloud (Azure/EntraID), Microsoft Server/Workstation, Storage/Backup (IBM/Cohesity), Management Services (SCOM, SCCM), Virtual (Azure Stack HCI, VMware), Databases (SQL), Microsoft 365 (Teams, Email, In‑Tune, One‑Drive, SharePoint).
- Experience with Remote Access (AOVPN and RSA), Citrix, AD Manager Plus, Enterprise SQL Servers, MoveIT Automation and FTP, Backup, Monitoring.
- Experience with SCCM (Config Manager) & Endpoint Manager (Intune) (desirable)
- A degree in IT or related business topic (desirable)
- Microsoft MCP - Installing & Configuring Windows 10/11
- Microsoft Certified Systems Administrator (MCSA) (desirable)
- Experience with Active Directory Policy (Group Policy) Administration (desirable)
- Experience with Enterprise Anti‑Virus solutions (desirable)
- Experience of MacOS & JAMF management tools (optional)
Technical Services Analyst - Infrastructure (Newcastle Under Lyme) in London employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Analyst - Infrastructure (Newcastle Under Lyme) in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and achievements. This is a great way to demonstrate your expertise in areas like Azure, Active Directory, or PowerShell automation to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to IT infrastructure. Brush up on your knowledge of cloud platforms, server management, and troubleshooting techniques. The more confident you are, the better you'll perform!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and hit that apply button!
We think you need these skills to ace Technical Services Analyst - Infrastructure (Newcastle Under Lyme) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Services Analyst role. Highlight your experience with cloud platforms, Active Directory, and any relevant ITIL certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT infrastructure and how you can contribute to our team. Be sure to mention specific technologies you've worked with that relate to the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved IT infrastructure issues in the past. We love candidates who can demonstrate their ability to troubleshoot and think on their feet, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at New Look!
How to prepare for a job interview at New Look
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of core technologies like Azure, Active Directory, and SQL. Be ready to discuss how you've used these in past roles, as well as any relevant projects or challenges you've tackled.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved IT infrastructure-related incidents or service requests. Think about specific situations where you had to troubleshoot issues and how you collaborated with teams to find solutions.
✨Familiarise Yourself with M365
Since you'll be managing the M365 cloud platform, it’s crucial to understand its components. Be prepared to talk about your experience with Microsoft Teams, OneDrive, and Intune, and how you’ve ensured compliance and security in previous roles.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and how they approach infrastructure upgrades. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.