At a Glance
- Tasks: Maintain and evolve New Look’s tech infrastructure while providing expert support.
- Company: Join a feel-good fashion brand with over 55 years of making style accessible.
- Benefits: Enjoy 40% staff discount, healthcare options, and extra leave on your birthday.
- Other info: Flexible working patterns and a commitment to inclusion and development.
- Why this job: Be the go-to tech expert and drive impactful changes in a dynamic environment.
- Qualifications: Microsoft Certified with strong knowledge of enterprise technologies and problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
As a Senior IT Infrastructure Analyst, you will play a key role in maintaining and evolving New Look’s core technology infrastructure across stores, distribution centres, cloud platforms and corporate services.
You will ensure services remain secure, resilient and scalable, while providing expert 3rd line support, leading major incident resolution, and driving impactful infrastructure changes and service improvements.
WHAT YOU’LL BE DOING
You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
- You will take the technical lead on P1 and P2 incidents, co-ordinating technical activity within the required resolver teams.
- You will lead the process of impact assessing and planning IT infrastructure changes and service improvements and will then implement or oversee technical implementation, test and monitor required changes in line with agreed plans.
- You will be considered the subject matter expert on server, storage and cloud infrastructure, being known as the go‑to person for complex and technical issues.
- Maintaining IT infrastructure support technical documentation & defining the technical standards the rest of the team need to delivery.
- Own and support the day‑to‑day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
- Maintain and enhance hybrid infrastructure across cloud and on‑prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
- Drive automation and operational efficiency through scripting and tooling, primarily leveraging Power Shell and Microsoft Intune.
- Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper‑V).
- Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
- Manage and support the end‑user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
- Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
- Support ITIL‑aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
- Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
- Participate in a 24/7 on‑call rota to support business‑critical services.
WHO YOU ARE
- Microsoft Certified Windows Server Hybrid Administrator Associate
- ITIL Foundation
- Microsoft 365
- Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
- Experience with enterprise storage and backup solutions (e. g., IBM, Cohesity) and associated data protection strategies.
- Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper‑V and VMware.
- Hands‑on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
- Experience with MECM (Config Manager) & Endpoint Manager (Intune)
- Experience with Active Directory Policy (Group Policy) Administration
- Basic networking skills
- Familiarity with monitoring, automation tools and Powershell.
- Strong problem‑solving skills and ability to manage multiple priorities
- Experience with Enterprise Anti‑Virus solutions
WHATS IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
- Spread the cost of your commute with interest‑free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children’s Trust
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change.
We celebrate inclusion and diversity in everything we do.
We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns.
If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
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Senior Technical Services Analyst (Maternity Cover) in London employer: New Look
NEW LOOK is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Technologist role. With a strong emphasis on professional development and continuous improvement, employees are encouraged to grow their skills while contributing to high-quality product standards. Located in a vibrant retail environment, the company offers unique opportunities to influence product quality and drive meaningful change within the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst (Maternity Cover) in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what New Look values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges New Look might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at New Look!
✨Direct Apply to New Look
Let's not forget to apply directly through the New Look website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Technical Services Analyst (Maternity Cover) in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at New Look.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at New Look. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at New Look
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
