At a Glance
- Tasks: Lead IT infrastructure support and drive impactful changes in a dynamic fashion brand.
- Company: Join New Look, a feel-good fashion brand with over 55 years of experience.
- Benefits: Enjoy 40% staff discount, healthcare options, and extra leave on your birthday.
- Other info: Flexible work patterns and excellent career development opportunities await you.
- Why this job: Make a real impact in tech while working for a brand that values inclusivity.
- Qualifications: Microsoft Certified and experienced in enterprise technologies and infrastructure management.
The predicted salary is between 60000 - 80000 £ per year.
We are the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE: As a Senior IT Infrastructure Analyst, you will play a key role in maintaining and evolving New Look's core technology infrastructure across stores, distribution centres, cloud platforms and corporate services. You will ensure services remain secure, resilient and scalable, while providing expert 3rd line support, leading major incident resolution, and driving impactful infrastructure changes and service improvements.
WHAT YOU'LL BE DOING:
- You will work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
- You will take the technical lead on P1 and P2 incidents, co-ordinating technical activity within the required resolver teams.
- You will lead the process of impact assessing and planning IT infrastructure changes and service improvements and will then implement or oversee technical implementation, test and monitor required changes in line with agreed plans.
- You will be considered the subject matter expert on server, storage and cloud infrastructure, being known as the go-to person for complex and technical issues.
- Maintaining IT infrastructure support technical documentation & defining the technical standards the rest of the team need to deliver.
- Own and support the day-to-day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
- Maintain and enhance hybrid infrastructure across cloud and on-prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching, and monitoring platforms.
- Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.
- Administer core infrastructure services spanning physical and virtual environments, including compute, storage, and hypervisors (VMware and Hyper-V).
- Support infrastructure lifecycle activities, including upgrades, patching, certificate management, and platform optimisation.
- Manage and support the end-user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance, and software deployment.
- Log, triage, and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventative measures to improve service reliability.
- Support ITIL-aligned incident, problem, and change management processes to restore service quickly, reduce repeat issues, and maintain operational stability.
- Work closely with cybersecurity and service desk teams to maintain secure, compliant, and resilient operations.
- Participate in a 24/7 on-call rota to support business-critical services.
WHO YOU ARE:
- Microsoft Certified Windows Server Hybrid Administrator Associate
- ITIL Foundation
- Microsoft 365
- Strong working knowledge of core enterprise technologies, including Microsoft Azure and Entra ID, Windows Server and desktop operating systems, Microsoft 365, SQL Server, and infrastructure management services
- Experience with enterprise storage and backup solutions (e.g., IBM, Cohesity) and associated data protection strategies.
- Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper-V and VMware.
- Hands-on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
- Experience with MECM (Config Manager) & Endpoint Manager (Intune)
- Experience with Active Directory Policy (Group Policy) Administration
- Basic networking skills
- Familiarity with monitoring, automation tools and Powershell.
- Strong problem-solving skills and ability to manage multiple priorities
- Experience with Enterprise Anti-Virus solutions
WHAT'S IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Senior Technical Services Analyst (Maternity Cover) in London employer: New Look
At New Look, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates diversity and inclusion. With a strong focus on employee development, we provide ample opportunities for growth and progression, alongside generous benefits such as a 40% staff discount, enhanced parental leave, and a commitment to work-life balance. Located in the heart of the UK retail sector, our team enjoys a supportive environment where innovation thrives and every contribution is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst (Maternity Cover) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in tech roles like the Senior Technical Services Analyst. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and knowledge. Make sure you can talk confidently about your experience with Microsoft Azure, Active Directory, and all that good stuff. Practice common interview questions and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Don’t forget to research New Look! Understand their values and culture, and be ready to explain how you align with them. This will show that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute to that feel-good fashion vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join New Look. Make sure to tailor your application to highlight your relevant experience in IT infrastructure and support.
We think you need these skills to ace Senior Technical Services Analyst (Maternity Cover) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Technical Services Analyst role. Highlight your expertise in Microsoft Azure, ITIL practices, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and how you can contribute to New Look's mission. Be sure to mention specific projects or achievements that demonstrate your problem-solving skills.
Showcase Your Technical Skills:We want to see your technical prowess! Include details about your experience with server infrastructure, cloud platforms, and automation tools like PowerShell. The more specific, the better!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at New Look
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure, Windows Server, and the other core technologies mentioned in the job description. Be prepared to discuss specific projects or experiences where you've successfully implemented or managed these technologies.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about incidents you've resolved, particularly those involving P1 and P2 incidents, and be ready to explain your thought process and the steps you took to achieve a solution.
✨Showcase Your Teamwork
Since you'll be working closely with various IT teams, it's crucial to highlight your collaboration skills. Share instances where you've effectively communicated with service desks or other teams to drive improvements or resolve incidents.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Practice articulating how you would approach impact assessments, change management, and incident resolution, keeping in mind the ITIL framework.
