At a Glance
- Tasks: Provide admin support to the Quality Team and manage product returns.
- Company: Join a leading fashion retailer with a focus on quality and fit.
- Benefits: Enjoy 40% staff discount, private GP access, and extra holiday on your birthday.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on product quality.
- Qualifications: PC literate with basic garment knowledge and problem-solving skills.
The predicted salary is between 18900 - 23100 £ per year.
To provide all round administrative support to the Jersey & Knitwear Quality Team.
What’s in it for you:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years’ service)
- Spread the cost of your commute with interest-free season ticket loans
- Cycle2Work scheme
What you’ll be doing:
- Fit/Quality Support: Attend some weekly fit sessions and provide administrative support before, during and after. Process product comments and photographs after the fit session when manager advises. Complete production sample approval. Measure samples to the required standard/specification. Understanding of a specification sheet and test reports. Provide administrative support of testing during the sealing cycle alongside assistant technologist. Action general systems housekeeping. Issue quality/fit/testing enquiries both internally and externally. Resolve basic queries/issues that arise both internally and externally.
- Returns Management: Check daily and weekly returns reports for potential quality issues and report any issues to the Technologist/Buying/Merchandising teams. Collate weekly returns data into a yearly spreadsheet. Basic understanding of data analysis to spot trends in returns. Request and process samples from the distribution centre/stores/etc. Compiling data analysis, issues and actions into reports and presenting to the team.
- Product Awareness: Ongoing familiarity of the competition’s product range in relation to quality and fit. Understanding of customer profiles. Understanding of returns reporting functions. Completing and reporting back on New Look store visits and competitor shops. Identifying basic problems and solutions from these visits.
- Department Support: Receiving and sending post. Dealing with telephone/email queries. Proactively dealing with department queries both internally and externally. Issue wearer trials and collate data.
Who you are:
- PC literate - Excel, Word, PowerPoint, Outlook
- Product measuring
- Read specification sheets and test reports
- Basic garment construction knowledge
- Accuracy of fit comments and communication
- Accurate sample measuring
- Accurate analysis of a specification sheet and test report
- Accurate returns analysis
- Relevant benchmarking and recommendations
- Basic problem solving skills
- Up to date housekeeping/sample management
Quality Administration Assistant in London employer: New Look
NEW LOOK is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Technologist role. With a strong emphasis on professional development and continuous improvement, employees are encouraged to grow their skills while contributing to high-quality product standards. Located in a vibrant retail environment, the company offers unique opportunities to influence product quality and drive meaningful change within the fashion industry.
We think you need these skills to ace Quality Administration Assistant in London
Administrative Support
Data Analysis
Excel
Word
PowerPoint
Outlook
Product Measuring
