Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive retail excellence and improve store processes while supporting teams.
- Company: Dynamic retail company focused on innovation and operational success.
- Benefits: 40% staff discount, private healthcare, and extra leave on your birthday.
- Other info: Join a supportive team with great career growth opportunities.
- Why this job: Be the voice of retail and make a real impact in a fast-paced environment.
- Qualifications: Strong IT skills, retail experience, and excellent communication abilities.
The predicted salary is between 40000 - 50000 £ per year.
THE ROLE: To be the custodian of the Retail Operating Model, driving retail operational excellence in the field, store and support centre teams.
WHAT YOU’LL BE DOING:
- Engage, challenge and influence retail stakeholders across the business to ensure that new or updated operational projects and processes are delivered at the right time with the appropriate resources to ensure excellent in store execution.
- Continuously seek new and improved store processes and work with the Retail Operations wider team to implement.
- Manage critical paths for activity affecting the stores and establish an effective process to monitor timescales.
- Work with the Retail Operations team to set and monitor internal SLAs; driving a ‘stores first’ approach.
- Act as the central point of operational information and support for stores, field and support centre teams.
- Troubleshoot and answer queries from the Retail teams; identifying and resolving issues.
- Work with the wider retail operations team to ensure that any new and/or amended processes are appropriately communicated and resourced.
- Work with the L&D team to ensure all new store processes are supported with the relevant training tools to support in store execution.
- Work with the Retail Communications team to ensure that all store based activity is communicated to the stores in an effective manner and at the right time.
- A Subject Matter Expert in any Company projects or trials impacting Retail Operations.
- Report on store operational compliance and work with stakeholders to improve execution levels.
- Create SLAs for non-trading functions to achieve and put measures in place to continuously review and improve.
- Be the Voice of retail in all Forums.
- Maintain strong working relationships with our retail teams including regular store visits and back to the floor days to stay at the forefront of retail requirements.
WHO YOU ARE:
- Strong IT skills – confident in all Microsoft Office programmes (particularly PowerPoint and Excel).
- Confident communicator with strong written and verbal communication skills.
- Ability to challenge the status quo confidently with relevant data and feedback.
- High attention to detail and proofing skills.
- Act with pace – the ability to be reactive and meet strict deadlines.
- Excellent organisational skills and the ability to juggle changing priorities in a fast paced environment.
- Passionate about Retail and a strong advocate of being the voice for stores.
- Ability to make strong cross-functional relationships.
- Use initiative and work both as part of a team and independently.
- Solutions focused and innovative.
- Lateral thinker, ensuring outcomes from one activity that impact another are managed effectively.
- Excellent knowledge of the retail sector, strong commercial awareness and customer focus.
- Experience of working in a retail head office environment, ideally within Retail Operations.
- Knowledge and understanding of working in a retail store environment - experience of working on the shop floor is essential.
- Highly competent in converting technical/business language into simple ‘retail speak’ to ensure that all communications are delivered successfully.
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year.
- Access to our reward platform for external discount and offers.
- Private pension scheme.
- Profit related bonus scheme.
- Option to join our Healthcare Private Medical Scheme.
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
- All employees are covered by our life assurance policy from day one.
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
- Spread the cost of your commute with interest-free season ticket loans.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
London Office - Retail Operations Manager employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Office - Retail Operations Manager
✨Tip Number 1
Get to know the company inside out! Research their retail operations, values, and recent projects. This will help you engage with stakeholders confidently and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your communication skills. Be ready to discuss how you've tackled challenges in retail before. Use data and examples to back up your points – it shows you're solutions-focused and innovative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace London Office - Retail Operations Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in retail operations. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since strong communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging – we love a good story that shows how you’ve influenced stakeholders in the past!
Highlight Your Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Use examples from your previous roles to illustrate how you’ve identified issues and implemented effective solutions in a retail environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at New Look
✨Know the Retail Operations Inside Out
Before your interview, dive deep into the retail operations model of the company. Understand their processes, challenges, and successes. This will help you engage confidently with stakeholders and demonstrate your knowledge of operational excellence.
✨Showcase Your Communication Skills
As a Retail Operations Manager, you'll need to communicate effectively across various teams. Prepare examples of how you've successfully communicated complex information in a simple way. This will highlight your ability to be the 'voice of retail' and ensure everyone is on the same page.
✨Be Ready to Challenge the Status Quo
Think of instances where you've identified inefficiencies and proposed innovative solutions. Be prepared to discuss these during the interview, as it shows your proactive approach and ability to drive improvements in store processes.
✨Demonstrate Your Organisational Skills
Retail operations can be fast-paced and require juggling multiple priorities. Share specific examples of how you've managed deadlines and organised tasks effectively. This will reassure the interviewers that you can handle the demands of the role.