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- Tasks: Support retail trade initiatives and enhance customer experience through collaboration and communication.
- Company: Dynamic retail company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be the voice of retail teams and drive impactful customer initiatives.
- Qualifications: Strong communication skills and a passion for retail are essential.
- Other info: Fast-paced environment with plenty of opportunities to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
The Retail Trade Coordinator FTC is responsible for supporting the execution of retail trade and customer initiatives, ensuring alignment with commercial goals and omnichannel transformation. The role serves as the key point of contact for retail trade and customer support, working closely with internal teams to provide stores with tools, insights, and communication needed to drive sales, customer experience, and key commercial metrics.
- Coordinate with internal and external stakeholders to ensure smooth execution of activities across both trade and customer functions.
- Collaborate with cross-functional teams to deliver effective communications, ensuring all stakeholders have the information needed to execute tasks.
- Support the production, measurement, and analysis of activities, identifying opportunities to improve performance and providing feedback on lessons learned.
- Maintain close relationships with stores and Territory Support Managers, conducting regular visits to assess activities and gather feedback.
- Regularly review and update tools and communications to ensure they are relevant, effective, and aligned with business goals.
- Provide regular updates to key stakeholders on both customer and omnichannel metrics and commercial performance.
- Collaborate with teams like Workforce Planning, Customer Planning and Analysis, and Digital/Omnichannel to enhance performance and coordinate customer initiatives.
- Coordinate with internal and external stakeholders on the Voice of the Customer programme to identify and act on customer feedback opportunities.
- Use customer feedback and insights to plan and deliver improvements across the business, ensuring customer satisfaction and loyalty.
Technical Knowledge and Skills
- Customer focused, with a strong commercial attitude, advocating for both internal and external customers.
- Proven ability to build strong cross-functional relationships, collaborating effectively across teams.
- Solution focused and innovative, with a proactive approach to overcoming challenges and improving processes.
- Pace driven, able to react quickly and meet strict deadlines without compromising quality.
- Strong emotional intelligence, able to challenge and accept challenge in an assertive and professional manner.
- Passionate about retail, advocating for stores and always being the voice for store teams in decision making.
- Highly analytical, able to interpret data, identify patterns and trends, and make actionable recommendations.
- Proficient in Microsoft Office, particularly PowerPoint and Excel, with a strong grasp of IT skills.
- Strong written and verbal communication skills, adaptable to different audiences and able to present information clearly and effectively.
London Office employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Office
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like us at StudySmarter, and express your interest. Sometimes, creating your own opportunity is the best way to get noticed.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. We want to see that you’re genuinely interested in what we do. Practice common interview questions and think about how your skills align with the role of Retail Trade Coordinator.
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in the minds of the hiring team. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the role.
We think you need these skills to ace London Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Trade Coordinator role. Highlight your experience in retail, customer support, and any relevant skills that align with the job description. We want to see how you can contribute to our commercial goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about retail and how your skills can help us drive sales and improve customer experience. Keep it engaging and relevant to the role.
Showcase Your Analytical Skills: Since the role involves analysing data and making recommendations, be sure to mention any experience you have with data interpretation. We love candidates who can identify trends and suggest actionable improvements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent out there!
How to prepare for a job interview at New Look
✨Know Your Retail Trade Inside Out
Before the interview, make sure you understand the retail trade landscape and the specific challenges it faces. Research the company’s recent initiatives and how they align with commercial goals. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Cross-Functional Collaboration Skills
Be prepared to discuss examples of how you've successfully collaborated with different teams in the past. Highlight specific projects where you coordinated with various stakeholders to achieve a common goal. This will show that you can build strong relationships and work effectively across functions.
✨Bring Data-Driven Insights
Since the role requires analytical skills, come equipped with examples of how you've used data to drive decisions or improve processes. Be ready to talk about any tools or methods you’ve used to analyse performance metrics and how those insights led to actionable recommendations.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly and concisely. Since strong communication skills are essential for this role, consider doing mock interviews with friends or family. Focus on adapting your communication style to different audiences, as this will be crucial when presenting information to stakeholders.