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For Companies At a Glance
- Tasks: Drive retail excellence and improve store processes while engaging with teams.
- Company: Dynamic retail company focused on operational excellence and team collaboration.
- Benefits: 40% staff discount, healthcare options, extra leave, and a profit-related bonus.
- Other info: Enjoy excellent career growth opportunities and a supportive work culture.
- Why this job: Be the voice of retail and make a real impact in a fast-paced environment.
- Qualifications: Retail operations experience and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
THE ROLE
To be the custodian of the Retail Operating Model, driving retail operational excellence in the field, store and support centre teams.
WHAT YOU’LL BE DOING
- Engage, challenge and influence retail stakeholders across the business to ensure that new or updated operational projects and processes are delivered at the right time with the appropriate resources to ensure excellent in store execution.
- Continuously seek new and improved store processes and work with the Retail Operations wider team to implement.
- Manage critical paths for activity affecting the stores and establish an effective process to monitor timescales.
- Work with the Retail Operations team to set and monitor internal SLAs; driving a ‘stores first’ approach.
- Act as the central point of operational information and support for stores, field and support centre teams.
- Troubleshooting and answering queries from the Retail teams; identifying and resolving issues.
- Work with the wider retail operations team to ensure that any new and/or amended processes are appropriately communicated and resourced.
- Work with the L&D team to ensure all new store processes are supported with the relevant training tools to support in store execution.
- Work with the Retail Communications team to ensure that all store based activity is communicated to the stores in an effective manner and at the right time.
- A Subject Matter Expert in any Company projects or trials impacting Retail Operations.
- Report on store operational compliance and work with stakeholders to improve execution levels.
- Create SLAs for non-trading functions to achieve and put measures in place to continuously review and improve.
- Be the Voice of retail in all Forums.
- Maintain strong working relationships with our retail teams including regular store visits and back to the floor days to stay at the forefront of retail requirements.
WHO YOU ARE
- Strong IT skills – confident in all Microsoft Office programmes (particularly PowerPoint and Excel).
- Confident communicator with strong written and verbal communication skills.
- Ability to challenge the status quo confidently with relevant data and feedback.
- High attention to detail and proofing skills.
- Act with pace – the ability to be reactive and meet strict deadlines.
- Excellent organisational skills and the ability to juggle changing priorities in a fast paced environment.
- Passionate about Retail and a strong advocate of being the voice for stores.
- Ability to make strong cross-functional relationships.
- Use initiative and work both as part of a team and independently.
- Solutions focused and innovative.
- Lateral thinker, ensuring outcomes from one activity that impact another are managed effectively.
- Excellent knowledge of the retail sector, strong commercial awareness and customer focus.
EXPERIENCE
- Experience of working in a retail head office environment, ideally within Retail Operations.
- Knowledge and understanding of working in a retail store environment - experience of working on the shop floor is essential.
- Highly competent in converting technical / business language into simple ‘retail speak’ to ensure that all communications are delivered successfully.
WHATS IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year.
- Access to our reward platform for external discount and offers.
- Profit related bonus scheme.
- Option to join our Healthcare Private Medical Scheme.
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you.
- All employees are covered by our life assurance policy from day one.
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
- Spread the cost of your commute with interest-free season ticket loans.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust.
London Office - Retail Operations Manager employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Office - Retail Operations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the retail industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Retail Operations Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your IT skills and retail experience. Use examples from your past roles to demonstrate how you've driven operational excellence and improved processes.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just sit back. Reach out to someone in the company, ask questions, and express your enthusiasm. It shows you're genuinely interested and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by researching the company’s retail operations. Understand their challenges and think about how you can contribute. Bring your ideas to the table and be ready to discuss how you can be the voice of retail they need!
We think you need these skills to ace London Office - Retail Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Retail Operations Manager role. Highlight your experience in retail operations and any relevant skills that match the job description. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for retail and how your background makes you the perfect fit for our team. Don’t forget to mention why you’re excited about this opportunity with us at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We love attention to detail, so let’s see it in your writing!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your application in!
How to prepare for a job interview at New Look
✨Know Your Retail Operations
Make sure you brush up on the latest trends and challenges in retail operations. Be ready to discuss how you can drive operational excellence and improve store processes. Show that you understand the role of a Retail Operations Manager and how it impacts the overall business.
✨Communicate Like a Pro
Since this role requires strong communication skills, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated with stakeholders in the past, especially when challenging the status quo or resolving issues.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific instances where you've identified problems and implemented solutions in a retail environment. Highlight your ability to think laterally and manage outcomes that impact multiple areas of the business.
✨Demonstrate Your Passion for Retail
Let your enthusiasm for the retail sector shine through during the interview. Share your experiences on the shop floor and how they’ve shaped your understanding of retail operations. This will help you connect with the interviewers and show that you’re genuinely invested in the role.