At a Glance
- Tasks: Lead a vibrant team to create an amazing shopping experience for customers both in-store and online.
- Company: Join a dynamic fashion brand that values creativity and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Embrace a culture of diversity and inclusion while making a positive impact in your community.
- Why this job: Be a fashion ambassador and inspire customers to express themselves through style.
- Qualifications: Passion for fashion and strong communication skills; retail experience is a plus.
The predicted salary is between 25000 - 32000 € per year.
As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One.
You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach.
Accountabilities and Responsibilities:- CUSTOMER
- Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online.
- Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion.
- Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer.
- Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team.
- Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences.
- Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values.
- Delivering effective deployment of the team so that our customer’s needs are always met.
- Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory.
- Actively support our charities and communities to ensure positive local impact in the areas in which we operate.
- TEAM
- Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams.
- Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team.
- Role modelling our Values and ensuring our Teams work with them in mind.
- Actively seek out opportunities for self-development – this is as important as that of your teams.
- Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers.
- Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession.
- Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment.
- Play a crucial part in building a culture that rewards and recognises both individual and team performance.
- Understand key people policies and procedures and apply these in a fair and consistent manner.
- Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures.
- GROWTH
- Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities.
- Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus.
- Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised.
- Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness.
- Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions.
- Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies.
- Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs.
- Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities.
- Effectively manage payroll spend within budget and company guidelines.
- You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time.
- You understand who the core customer is that shops within your local market.
- You’re passionate about fashion and clothes, and you stay up to date with the latest trends.
- Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same.
- You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player.
- You’ll have a keen eye for detail in maintaining great store standards.
- Previous experience in retail is desirable but not essential.
- Sales/Deputy Manager
- Store Manager
- Store Team
- Local New Look Stores
Visual Supervisor in Liverpool employer: New Look
As a Visual Supervisor at New Look, you will thrive in a vibrant and inclusive work culture that prioritises team engagement and personal development. With a strong focus on delivering exceptional customer experiences and a commitment to community initiatives, you'll have the opportunity to grow your career while being part of a brand that values creativity and collaboration. Enjoy competitive benefits and the chance to inspire both customers and colleagues in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Supervisor in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you align your answers with their brand values during the chat.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing your past experiences in retail or team leadership.
✨Tip Number 3
Show your passion for fashion! Bring examples of how you've kept up with trends or how you've inspired others in a retail setting. This will demonstrate that you're not just a fit for the role, but also genuinely excited about the brand.
✨Tip Number 4
Don’t forget to ask questions at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Plus, it’s a great way to highlight your customer-first approach!
We think you need these skills to ace Visual Supervisor in Liverpool
Some tips for your application 🫡
Show Your Passion for Fashion:When writing your application, let your love for fashion shine through! Share your thoughts on current trends and how you can inspire customers to express themselves. We want to see that you're not just applying for a job, but that you're genuinely excited about being part of our brand.
Emphasise Team Spirit:We’re all about teamwork here at StudySmarter, so make sure to highlight your experience working in teams. Talk about how you've supported your colleagues and contributed to a positive environment. We want to know how you embody our values of diversity and inclusion!
Customer First Approach:Your application should reflect a customer-first mindset. Share examples of how you've gone above and beyond to ensure a great customer experience. We love candidates who understand the importance of making every customer feel valued and appreciated.
Keep It Professional Yet Personal:While we want to see your personality, it’s important to maintain a professional tone in your application. Be yourself, but also remember to proofread for any typos or errors. A polished application shows us that you care about the details, just like we do!
How to prepare for a job interview at New Look
✨Know the Brand Values
Before your interview, make sure you’re familiar with the brand values: Customer Obsessed, Play to Win, It Starts With Me, and We Are One. Think of examples from your past experiences that demonstrate how you embody these values, as they’ll be crucial in showing you’re a great fit for the team.
✨Prepare for Customer Scenarios
Since the role focuses heavily on delivering an exceptional customer experience, prepare for situational questions. Think about times when you’ve gone above and beyond for a customer or how you’ve handled difficult situations. This will showcase your customer-first approach.
✨Show Your Passion for Fashion
As a Visual Supervisor, your passion for fashion is key! Be ready to discuss current trends and how you would inspire customers through visual merchandising. Bring ideas on how you could enhance the store’s look and feel to reflect local market preferences.
✨Demonstrate Team Leadership Skills
This role involves coaching and developing a team, so be prepared to talk about your leadership style. Share examples of how you’ve motivated others, fostered a positive team environment, and contributed to team success. Highlighting your ability to nurture talent will set you apart.
