Sales - Sales Advisor - UK in Leven

Job Purpose

As a Sales Advisor, you will work with your Management team to implement the ultimate omnichannel shopping experience for our customers, ensuring they receive the highest level of service by living our Service Promise.

• Accountabilities and Responsibilities
• Customer
• Help inspire customers to look and feel good by delivering our service techniques.
• Create a fantastic customer experience, letting personality and style shine.
• Provide omnichannel support by helping customers find products online when they cannot find them in-store.
• Understand local customers and community partners to connect, drive sales, and support charity partners.
• Maintain store standards and visual experience to inspire customers to shop.
• Team
• Create an inclusive environment that values diverse people and opinions, encouraging fun and voice.
• Develop personal growth proactively to realise potential.
• Collaborate to deliver the Retail Strategy.
• Growth
• Acknowledge personal contribution to performance and KPI objectives.
• Stay updated on New Look offerings to recommend products authentically.
• Meet store targets and drive performance.
• Ensure a safe environment for customers and team members by following Health and Safety procedures.
• Support profitability by focusing sales, reducing loss, and controlling costs.
• Complete mandatory training modules.

Skills and Knowledge

• Confident and passionate about customer interactions, with strong communication skills.
• Understand core local customer profile.
• Passionate about fashion, with awareness of latest trends.
• Adaptable to fast‑paced retail environment, demonstrating resilience.
• Team player who respects collaboration and values.
• Detail-oriented in maintaining store standards.
• Previous retail experience desirable but not essential.
• Key Relationships
• Store Manager
• Wider Store Team
• Local New Look Store
• Roles and Responsibilities
• Serve as Your Voice Representative, giving team members confidence to share ideas.
• Support communication and delivery of key engagement initiatives within the store.
• Represent the store at Quarterly Territory Your Voice meetings and bi‑annual divisional meetings.
• Challenge store management to influence change based on team feedback.
• Build close relationships with the team, modeling company values.
• Key Holder (Operational or Delivery)
• When trained and approved, support opening and set‑up of the store in the absence of management.
• Provide access to the store before trade for deliveries or tasks needed before opening.
• Adhere to Health and Safety and security procedures, ensuring team, service levels, and stock.
• Department Specialist
• Deliver exceptional standards within the department and overall operational excellence.
• Use data and reporting to shape department performance.
• Act as the go‑to expert, recommending products to customers to enhance performance.
• Visual Merchandising Specialist
• Support brand VM and POS guidelines through product handling and retail standards.
• Execute window and mannequin styling to high standard, supporting floor moves.
• Keep up with current trends and competitor activity.

Benefits

• Monthly 25% off privilege vouchers for you and your family.
• Flexible employment patterns and continuous training and development opportunities.
• Opportunities for progression within the company.
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