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- Tasks: Lead a passionate team to create unforgettable shopping experiences and drive store performance.
- Company: Join New Look, a vibrant fashion brand with over 55 years of making style accessible.
- Benefits: Enjoy 40% staff discount, flexible working, and access to exclusive perks and discounts.
- Why this job: Shape the future of fashion while inspiring individuality in customers and having fun at work.
- Qualifications: Previous large store management experience and a passion for fashion are essential.
- Other info: Flexible working patterns available; we celebrate diversity and inclusion in our workplace.
The predicted salary is between 36000 - 60000 £ per year.
We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.
It's a busy and exciting time for the brand and we're on the hunt for a Store Manager to join our growing Silverburn team.
The Store: As our Silverburn Store Manager, you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience, and being customer obsessed. You'll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey.
The Role: In your high street store, you will lead your team to create a customer-obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality, and unique style through fashion. You will create and lead a team who support one another and deliver results whilst having fun along the way! You will be fully accountable for your store's performance, working alongside your Territory Leader to identify opportunities impacting KPIs, customer service, team development, and overall sales — playing to win!
About you:
- You have previous large store manager experience
- You have a proven track record of effectively leading and managing a team
- You are a dedicated New Look brand enthusiast
- You have a history of delivering and exceeding KPIs and key objectives
- You possess commercial acumen
- You have excellent communication and interpersonal skills to engage with customers and provide exceptional service
- You have exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently
Why New Look? The amazing people, the fashion — there are many reasons to love working at New Look. We prioritize development, offering training to support your progression so you can be your best and achieve your goals. Being part of the New Look team means access to a great range of benefits & perks:
- Enjoy our generous staff discount — 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
- Get access to hundreds of discounts from top retailers and gyms, along with free workout classes, via our rewards platform Runway.
- Plan for your retirement with our contributory private pension scheme.
- Benefit from a performance-related retail management bonus scheme.
- Our family-friendly policies include enhanced maternity, paternity, and adoption leave, plus shared parental leave.
- Claim money back towards medical expenses with our healthcare cash plan.
- Participate in our Cycle2Work scheme to support environmental sustainability and save money.
- All employees are covered by our life assurance policy from day one.
We are proud to partner with the Retail Trust and Fashion & Textile Children's Trust. Please note — these benefits and perks are non-contractual and may change over time. Apply now to find out more!
We offer flexible working patterns; although this role is full-time, we are open to discussing specific arrangements that suit your needs. We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity and are proud of our inclusive culture and talented team members who embrace our shared purpose, behaviours, and values.
Ensure your CV is in simple format (e.g., Microsoft Word) when applying to facilitate a smooth application process.
Flagship General Manager - Silverburn employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship General Manager - Silverburn
✨Tip Number 1
Familiarise yourself with New Look's values and culture. Understanding their commitment to being customer-obsessed and collaborative will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you inspired your team to exceed KPIs or improve customer service.
✨Tip Number 3
Research the Silverburn store and its performance metrics. Being knowledgeable about the store's current standing and potential areas for improvement will demonstrate your genuine interest and readiness to contribute.
✨Tip Number 4
Network with current or former employees of New Look, especially those who have worked at Silverburn. They can provide valuable insights into the store's dynamics and what it takes to succeed in that environment.
We think you need these skills to ace Flagship General Manager - Silverburn
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with New Look's values and mission. Highlight how your personal values align with theirs, especially their focus on being customer-obsessed and collaborative.
Tailor Your CV: Ensure your CV reflects your previous experience as a large store manager. Emphasise your track record in leading teams, exceeding KPIs, and delivering exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your enthusiasm for the New Look brand. Mention specific examples of how you've created a customer-focused environment in past roles.
Follow Application Guidelines: Make sure to submit your application in a simple format, such as Microsoft Word, as specified. Double-check that all required documents are included and formatted correctly to ensure a smooth application process.
How to prepare for a job interview at New Look
✨Show Your Passion for Fashion
As a candidate for the Flagship General Manager position, it's crucial to demonstrate your enthusiasm for the New Look brand. Share personal experiences with the brand and how it resonates with you, showcasing your understanding of its values and mission.
✨Highlight Leadership Experience
Prepare to discuss your previous experience in managing large teams. Provide specific examples of how you've inspired and led teams to achieve KPIs and deliver exceptional customer service, as this role requires strong leadership skills.
✨Emphasise Customer Obsession
Since the role is centred around creating a customer-obsessed environment, be ready to share strategies you've implemented in the past to enhance customer experiences. Discuss how you prioritise customer needs and how that has positively impacted sales.
✨Demonstrate Commercial Acumen
Be prepared to talk about your understanding of commercial metrics and how you've used data to drive store performance. Discuss any relevant experiences where you've identified opportunities for growth and successfully implemented changes to improve results.