At a Glance
- Tasks: Lead a retail team to create an amazing shopping experience both in-store and online.
- Company: Join a vibrant fashion brand committed to community and customer satisfaction.
- Benefits: Competitive pay, growth opportunities, and a fun, fast-paced work environment.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be a fashion leader and make a real impact in your community.
- Qualifications: Passion for fashion, strong communication skills, and a team player attitude.
The predicted salary is between 25884 - 31636 £ per year.
Overview
In this Supervisor role, you lead a retail team to deliver a seamless omnichannel experience, upholding our Service Promise and Brand Values.
You will coach staff, drive visual merchandising, and ensure consistent store performance aligned with customer-first culture.
You’ll work closely with store leadership to optimise operations and profitability while supporting community and charitable initiatives.
This role suits a proactive, people-focused leader who thrives in a fast-paced fashion environment.
Responsibilities
- Develop and coach the team to deliver a seamless omnichannel customer journey across store and online
- Lead YATD coaching and feedback to build customers' trust in fashion recommendations
- Influence in-store visual journeys, merchandising, windows, and mannequins to reflect local market
- Embed the Service Promise Easy/Smile/Care into in-store ethos
- Capture customer feedback via VOTC and communicate opportunities to leadership
- Support KIND initiatives (backhauling, bags, waste mgmt) to uphold values
- Deploy the team effectively to meet customer needs and drive store performance
- Recognise and share customer-experience successes across the Territory
- Support community and charity engagement to deliver local impact
- Maintain safe store environment by training the team on health & safety procedures
- Manage payroll spend within budget and company guidelines
- Contribute to profit growth by maximising sales opportunities and controlling costs
- Adhere to legal operational compliance at all times
- Use store reports to identify opportunities and drive conversion and markdown control
- Keep the team up-to-date with New Look offerings to boost authenticity in recommendations
- Key requirements
- confident with people and ability to deliver excellent customer experiences
- understands core customer in the local market
- passionate about fashion and trends
- retail experience is desirable but not essential
- ability to adapt to fast-paced, evolving environment
- team player with values-aligned behaviours
- keen eye for detail and store standards
- knowledge of health and safety procedures
- willingness to develop self and others
- strong communication and collaboration skills
- customer obsession
- communication
- team leadership
- omnichannel experience
- KPI and performance tracking
- standard operating procedures (SOP) adherence
Sales - Supervisor in Farnborough employer: New Look
New Look is an excellent employer that fosters a high-performing work culture where collaboration and innovation thrive. With a strong emphasis on employee growth, you will have the opportunity to mentor junior team members while enhancing your own skills in a dynamic retail environment. Located in a vibrant area, we offer competitive benefits and a commitment to work-life balance, making it a rewarding place to advance your finance career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales - Supervisor in Farnborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like New Look, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like New Look!
We think you need these skills to ace Sales - Supervisor in Farnborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at New Look, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at New Look and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show New Look that you’re ready to jump in and contribute right away!
How to prepare for a job interview at New Look
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
