At a Glance
- Tasks: Support and maintain end-user devices, troubleshoot issues, and manage software installations.
- Company: Join a feel-good fashion brand with over 55 years of making style accessible and fun.
- Benefits: Enjoy a 40% staff discount, private medical scheme, and extra leave on your birthday.
- Other info: Flexible working patterns available; we care about you and the planet.
- Why this job: Be part of a diverse team that values inclusion and offers training for your growth.
- Qualifications: A degree in IT or relevant experience; knowledge of Microsoft products is preferred.
The predicted salary is between 36000 - 60000 £ per year.
We\'re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE
You will be responsible for the provision and maintenance of end user computing e.g., desktops, laptops, scanners, printers, collaboration tools, mobile devices, and any other peripherals used by colleagues. This includes providing the required hardware/software and ongoing support to all devices.
WHATS IN IT FOR YOU
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children - it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave.
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We\'re proud to partner with the Retail Trust and Fashion & Textile Children\'s Trust
- Provide Technical Support: Offer second-line support for end-users, troubleshooting and resolving hardware, software, and network issues across desktops, laptops, and mobile devices.
- Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs.
- Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies.
- Incident Management: Log, track, and resolve incidents in the IT service management system, escalating issues to higher-level support when necessary.
- User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime.
- Security Compliance: Implement and enforce security policies on end-user devices, including antivirus management, encryption, and access controls.
- Collaboration with IT Teams: Work closely with other IT teams to ensure seamless integration and support of end-user computing environments.
- Asset Management: Maintain accurate records of hardware and software inventory, tracking asset life cycles and coordinating hardware refresh programs.
- Remote Support: Provide remote support to users in different locations, ensuring consistent and reliable IT services for all end-users.
- Continuous Improvement: Identify and suggest improvements to processes, tools, and technologies to enhance the efficiency and effectiveness of end-user computing services.
- A degree in IT or relevant experience e.g., IT and/or customer services function
- Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
- A vocational qualification such as CompTIA (preferable)
- Knowledge of Microsoft products e.g., Exchange, Intune, Entra, Teams Admin, M365 and operating systems
- Knowledge of an ITIL based environment.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We\'re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we\'re keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process #J-18808-Ljbffr
End User Computing Analyst (Weymouth Office) employer: New Look
At New Look, we are not just a fashion brand; we are a community that values inclusivity, personal growth, and environmental responsibility. As an End User Computing Analyst in our Weymouth office, you will enjoy a supportive work culture with extensive benefits, including a generous staff discount, private healthcare options, and opportunities for professional development. We celebrate your achievements with extra leave on your birthday and offer flexible working patterns to ensure a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land End User Computing Analyst (Weymouth Office)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what New Look values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges New Look might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at New Look!
✨Direct Apply to New Look
Let's not forget to apply directly through the New Look website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace End User Computing Analyst (Weymouth Office)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at New Look.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at New Look. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at New Look
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
