At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales goals.
- Company: Join New Look, a fun fashion brand with over 55 years of experience in making style accessible.
- Benefits: Enjoy 40% staff discount, access to discounts from top retailers, and a contributory pension scheme.
- Other info: Flexible working patterns available; we celebrate diversity and care about the environment.
- Why this job: Be part of a vibrant team that values development, inclusivity, and a positive work culture.
- Qualifications: Previous large store management experience and a passion for fashion are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.
It's a busy and exciting time for the brand and we're on the hunt for a Deputy Manager to join our growing Ballymena team.
The Store: We are looking for a skilled and talented Deputy Manager to lead a team in our Ballymena Store. As our Deputy Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed, while also being dedicated to curating a unique and stylish store for fashion-forward individuals while bringing exceptional customer service to our customers. Our store is a destination for trendsetters seeking the latest fashion must-haves.
The Role: In your shopping centre store you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results... whilst having fun along the way! You will be fully accountable for your store performance, by working alongside your Territory Leader and Visual Coach to continually identify opportunities which will impact KPIs, customer service, team development and overall sales - so that we are playing to win!
About you:
- You have previous large store management experience
- You have a track record of effectively leading and managing a team
- You identify yourself as a New Look brand adorer
- You have a history of delivering and exceeding KPIs and key objectives
- Commercial acumen
- Good understanding of P&L and compliance reporting
- Excellent communication and interpersonal skills
Why New Look? The amazing people, the fashion - there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. Being part of the New Look Team means you get access to a great range of benefits & perks:
- Generous staff discount - 40% off for you and a loved one, and 25% off for up to 12 friends and family members!
- Special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.
- Contributory private pension scheme.
- Performance-related retail management bonus scheme.
- Enhanced maternity, paternity and adoption leave, and shared parental leave.
- Cycle2Work scheme.
- Life assurance policy from day one.
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.
Deputy Store Manager - Ballymena employer: New Look
At New Look, we pride ourselves on being an excellent employer, offering a vibrant work culture that celebrates individuality and teamwork. As a Deputy Store Manager in Ballymena, you'll enjoy generous benefits including a 40% staff discount, access to exclusive discounts, and a commitment to your professional development through tailored training opportunities. Join us in creating a customer-obsessed atmosphere while having fun and making a positive impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manager - Ballymena
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like New Look, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like New Look!
We think you need these skills to ace Deputy Store Manager - Ballymena
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at New Look, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at New Look and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show New Look that you’re ready to jump in and contribute right away!
How to prepare for a job interview at New Look
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
