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- Tasks: Lead the Data Platform Service Management function and oversee incident management processes.
- Company: Join New Look, a feel-good fashion brand with over 55 years of making style accessible.
- Benefits: Enjoy flexible working patterns, training opportunities, and a commitment to inclusion and diversity.
- Why this job: Be part of a team that values positive change and supports your professional growth.
- Qualifications: Solid understanding of Azure operations and experience with Databricks and Power BI preferred.
- Other info: Additional hours and on-call may be required to meet operational needs.
The predicted salary is between 36000 - 60000 £ per year.
Overview
New Look Weymouth, England, United Kingdom. We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values – we play to win, customer obsessed, we are one and it starts with me – we deliver That New Look Feeling for our customers and each other.
New Look is operating a modern Enterprise Data Platform stack — including a Databricks-based lakehouse architecture, Amperity for Customer Data Platform (CDP) enrichment, Power BI for enterprise analytics with InfoRiver writeback extension and SAP Business Objects for self-service reporting.
Responsibilities
- Lead the Data Platform Service Management function, including co-ordinating on-call across the service and engineering teams.
- Define and monitor SLAs, KPIs, and service metrics.
- Oversee incident, problem, and change management processes.
- Manage platform upgrades, patching, and service continuity.
- Own vendor support and escalation processes.
- Ensure platform operations align with security and compliance standards.
- Collaborate with engineering leads to manage deployment pipelines and platform automation.
- Lead FinOps management practices to monitor, optimise, and report on cloud and platform spend.
- Own supplier and support contract relationships, renewals, and performance monitoring.
- Shape and scale the support model to cater for increasing platform complexity, including 24/7 support readiness for industrialised data science, AI solutions, and operational data products.
Note: Additional hours and on-call as required to fulfil duties.
Qualifications
- Solid understanding of Azure cloud operations and enterprise data platforms.
- Experience managing SLAs, FinOps, and supplier contracts.
- Familiarity with Databricks, Power BI, and Amperity support models.
- Knowledge of ITIL or other service frameworks.
- Proven capability in scaling service support to meet critical operational needs.
- A degree in IT or related business topic (desirable)
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we\\\’re keen to discuss this with you in line with the output needed for the role.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Retail and Retail Apparel and Fashion
Referrals increase your chances of interviewing at New Look by 2x
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Data Platform Service Manager employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Platform Service Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Databricks and Power BI. Having hands-on experience or relevant projects to discuss can really set you apart during conversations.
✨Tip Number 2
Understand the importance of SLAs and KPIs in service management. Be prepared to share examples of how you've successfully managed these metrics in previous roles, as this will demonstrate your capability to meet their operational needs.
✨Tip Number 3
Research New Look's values and culture thoroughly. During your discussions, align your experiences and work ethic with their principles like being customer obsessed and playing to win, which will show that you're a great cultural fit.
✨Tip Number 4
Prepare to discuss your experience with cloud operations, particularly Azure. Highlight any relevant projects where you've optimised cloud spend or improved service delivery, as this is crucial for the role.
We think you need these skills to ace Data Platform Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Data Platform Service Manager position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Azure cloud operations, managing SLAs, and familiarity with tools like Databricks and Power BI. Use specific examples to demonstrate your capabilities in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of New Look's values and culture. Mention how your personal values align with their mission of making fashion accessible and fun.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a managerial role.
How to prepare for a job interview at New Look
✨Understand the Data Platform Stack
Familiarise yourself with the specific technologies mentioned in the job description, such as Databricks, Power BI, and Amperity. Being able to discuss how these tools integrate into a data platform will show your technical knowledge and enthusiasm for the role.
✨Demonstrate Your Service Management Skills
Prepare examples from your past experience where you successfully managed SLAs, KPIs, or service metrics. Highlight any incidents or problems you resolved and how you ensured compliance with security standards.
✨Showcase Your Leadership Abilities
Since the role involves leading the Data Platform Service Management function, be ready to discuss your leadership style. Share experiences where you coordinated teams or led projects, especially in high-pressure situations.
✨Align with Company Values
New Look values inclusivity and customer obsession. Think of ways you can demonstrate that you embody these values in your work. Prepare to discuss how you can contribute to their mission of making fashion accessible and fun.
