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- Tasks: Lead a vibrant team to deliver an amazing shopping experience across all channels.
- Company: Join a feel-good fashion brand with over 55 years of making style fun and accessible.
- Benefits: Flexible working patterns, training for growth, and a supportive, inclusive culture.
- Why this job: Be a fashion ambassador and inspire customers while developing your leadership skills.
- Qualifications: Passion for fashion and great communication skills; retail experience is a plus.
- Other info: Dynamic environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 £ per year.
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One. You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach.
Accountabilities and Responsibilities
- CUSTOMER
- Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online.
- Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts.
- Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer.
- Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team.
- Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences.
- Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values.
- Delivering effective deployment of the team so that our customer’s needs are always met.
- Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory.
- Actively support our charities and communities to ensure positive local impact in the areas in which we operate.
- Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams.
- Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team.
- Role modelling our Values and ensuring our Teams work with them in mind.
- Actively seek out opportunities for self-development – this is as important as that of your teams.
- Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers.
- Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession.
- Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment.
- Play a crucial part in building a culture that rewards and recognises both individual and team performance.
- Understand key people policies and procedures and apply these in a fair and consistent manner.
- Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures.
- Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities.
- Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus.
- Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised.
- Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness.
- Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions.
- Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies.
- Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs.
- Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities.
- Effectively manage payroll spend within budget and company guidelines.
Behaviours, Knowledge and Experience
- You’re confident with people and passionate about talking to our customers.
- You communicate well and deliver a great customer experience that showcases your personality every time.
- You understand who the core customer is that shops within your local market.
- You’re passionate about fashion and clothes, and you stay up to date with the latest trends.
- Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same.
- You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player.
- You’ll have a keen eye for detail in maintaining great store standards.
- Previous experience in retail is desirable but not essential.
Key Relationships
- Sales/Deputy Manager
- Store Manager
- Store Team
- Local New Look Stores
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Sales - Supervisor in Crewe employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales - Supervisor in Crewe
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with New Look's values and customer service promise. When you walk into that interview, show them you live and breathe their ethos.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can give you insider info and maybe even a referral – it’s all about who you know!
✨Tip Number 3
Prepare for role-play scenarios! As a Supervisor, you'll need to demonstrate your coaching skills. Think of examples where you've inspired a team or handled a tricky customer situation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the New Look family.
We think you need these skills to ace Sales - Supervisor in Crewe
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Mention any relevant experience or personal style insights that align with our brand values. We want to see how you can inspire our customers to express themselves through fashion.
Be Customer Obsessed: Highlight your customer service skills in your application. Share examples of how you've gone above and beyond to create a great experience for customers. Remember, we’re all about delivering That New Look Feeling, so show us how you can contribute!
Emphasise Team Spirit: We value teamwork, so make sure to mention your experience working collaboratively. Talk about how you’ve supported your colleagues and contributed to a positive team environment. We’re looking for someone who embodies our 'We Are One' value!
Keep It Simple and Clear: Ensure your CV is in a simple format like Microsoft Word, as this helps us process your application smoothly. Keep your language clear and concise, focusing on the key points that showcase your fit for the Supervisor role. Don’t forget to apply through our website!
How to prepare for a job interview at New Look
✨Know the Brand Values
Before your interview, make sure you understand the brand values: Customer Obsessed, Play to Win, It Starts With Me, and We Are One. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the company's culture.
✨Prepare for Customer Scenarios
Since the role focuses on delivering a seamless Omnichannel experience, be ready to discuss how you would handle various customer scenarios. Prepare specific examples where you've gone above and beyond for customers, showcasing your problem-solving skills and customer-first approach.
✨Show Your Passion for Fashion
As a Supervisor, you'll need to inspire customers with the latest trends. Brush up on current fashion trends and think about how you can communicate your passion during the interview. Share your thoughts on what makes a great shopping experience and how you can contribute to that in-store.
✨Demonstrate Team Leadership Skills
The role requires coaching and developing a team, so be prepared to discuss your leadership style. Think of examples where you've successfully motivated a team or resolved conflicts. Highlight your ability to create an inclusive environment and how you plan to support your colleagues in achieving their goals.