At a Glance
- Tasks: Lead a vibrant team to deliver an exceptional shopping experience for our customers.
- Company: Join a dynamic fashion retailer that values fun, teamwork, and customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Embrace a culture of diversity and inclusion while making a positive local impact.
- Why this job: Be a fashion ambassador and inspire customers while developing your leadership skills.
- Qualifications: Passion for fashion and strong communication skills; retail experience is a plus.
The predicted salary is between 12 - 14 £ per hour.
Job Purpose: As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise. You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One. You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach.
Accountabilities and Responsibilities:
- CUSTOMER
- Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online.
- Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion.
- Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer.
- Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team.
- Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences.
- Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values.
- Delivering effective deployment of the team so that our customer’s needs are always met.
- Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory.
- Actively support our charities and communities to ensure positive local impact in the areas in which we operate.
- TEAM
- Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams.
- Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team.
- Role modelling our Values and ensuring our Teams work with them in mind.
- Actively seek out opportunities for self-development – this is as important as that of your teams.
- Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers.
- Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession.
- Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment.
- Play a crucial part in building a culture that rewards and recognises both individual and team performance.
- Understand key people policies and procedures and apply these in a fair and consistent manner.
- Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures.
- GROWTH
- Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities.
- Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus.
- Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised.
- Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness.
- Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions.
- Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies.
- Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs.
- Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities.
- Effectively manage payroll spend within budget and company guidelines.
- Behaviours, Knowledge and Experience
- You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time.
- You understand who the core customer is that shops within your local market.
- You’re passionate about fashion and clothes, and you stay up to date with the latest trends.
- Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same.
- You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player.
- You’ll have a keen eye for detail in maintaining great store standards.
- Previous experience in retail is desirable but not essential.
- Key Relationships
- Sales/Deputy Manager
- Store Manager
- Store Team
- Local New Look Stores
Sales - Supervisor 16hour Contract in Clydebank employer: New Look
NEW LOOK is an excellent employer that fosters a collaborative and innovative work culture, particularly for those in the Senior Technologist role. With a strong emphasis on professional development and continuous improvement, employees are encouraged to grow their skills while contributing to high-quality product standards. Located in a vibrant retail environment, the company offers unique opportunities to influence product quality and drive meaningful change within the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales - Supervisor 16hour Contract in Clydebank
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Sales - Supervisor 16hour Contract in Clydebank
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to New Look:Don’t forget to personalise your application for New Look! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at New Look
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that New Look offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at New Look and contribute positively during your temporary stint.
