At a Glance
- Tasks: Maintain and evolve New Look's core technology infrastructure while providing expert support.
- Company: Join a leading fashion retailer with a focus on innovation and teamwork.
- Benefits: Enjoy a 40% staff discount, private medical scheme, and extra leave on your birthday.
- Other info: Participate in a 24/7 on-call rota and enjoy excellent career growth opportunities.
- Why this job: Be the go-to expert in a dynamic environment and drive impactful infrastructure changes.
- Qualifications: Microsoft Certified with strong knowledge of Azure, Windows Server, and ITIL practices.
The predicted salary is between 50000 - 60000 £ per year.
As a Senior IT Infrastructure Analyst, you will play a key role in maintaining and evolving New Look's core technology infrastructure across stores, distribution centres, cloud platforms and corporate services. You will ensure services remain secure, resilient and scalable, while providing expert 3rd line support, leading major incident resolution, and driving impactful infrastructure changes and service improvements.
What you’ll be doing:
- Work closely with the Service Desk, End User Compute and other IT Service teams to provide 3rd line operational support.
- Take the technical lead on P1 and P2 incidents, co‑ordinating technical activity within the required resolver teams.
- Lead the process of impact assessing and planning IT infrastructure changes and service improvements, and then implement or oversee technical implementation, test and monitor required changes in line with agreed plans.
- Be considered the subject matter expert on server, storage and cloud infrastructure, being known as the go‑to person for complex and technical issues.
- Maintain IT infrastructure support technical documentation and define the technical standards the rest of the team need to deliver.
- Own and support the day‑to‑day operation of the Microsoft 365 platform, ensuring availability, performance, and continuous improvement.
- Maintain and enhance hybrid infrastructure across cloud and on‑prem environments, including Azure, Active Directory, Entra ID, DNS, Always On VPN, Citrix, SQL Server, Managed File Transfer, backup solutions, patching and monitoring platforms.
- Drive automation and operational efficiency through scripting and tooling, primarily leveraging PowerShell and Microsoft Intune.
- Administer core infrastructure services spanning physical and virtual environments, including compute, storage and hypervisors (VMware and Hyper‑V).
- Support infrastructure lifecycle activities, including upgrades, patching, certificate management and platform optimisation.
- Manage and support the end‑user computing (EUC) estate via MECM and Intune, ensuring secure provisioning, policy compliance and software deployment.
- Log, triage and resolve incidents within agreed SLAs; perform root cause analysis; and implement preventive measures to improve service reliability.
- Support ITIL-aligned incident, problem and change management processes.
- Work closely with cybersecurity and service desk teams to maintain secure, compliant and resilient operations.
- Participate in a 24/7 on‑call rota to support business‑critical services.
Who you are:
- Microsoft Certified Windows Server Hybrid Administrator Associate
- ITIL Foundation
- Strong working knowledge of Microsoft Azure, Microsoft 365, Entra ID, Windows Server, desktop operating systems, SQL Server and infrastructure management services.
- Experience with enterprise storage and backup solutions (e.g. IBM, Cohesity) and associated data protection strategies.
- Proven ability to manage and support both physical server infrastructure and virtualisation platforms, including Hyper‑V and VMware.
- Hands‑on experience with Managed File Transfer (MFT) solutions and secure file protocols (FTPS/SFTP), including configuration and automation of file transfer workflows.
- Experience with MECM (Config Manager) and Endpoint Manager (Intune).
- Experience with Active Directory Policy (Group Policy) administration.
- Basic networking skills.
- Familiarity with monitoring, automation tools and PowerShell.
- Strong problem‑solving skills and ability to manage multiple priorities.
- Experience with Enterprise Anti‑Virus solutions.
What’s in it for you:
- 40% staff discount plus friends & family discounts throughout the year.
- Access to our reward platform for external discount and offers.
- Private pension scheme.
- Profit‑related bonus scheme.
- Option to join our Healthcare Private Medical Scheme.
- Virtual GP access for you and your children.
- All employees are covered by our life assurance policy from day one.
- Unlock extra leave with our buy‑more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year.
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service).
- Spread the cost of your commute with interest‑free season ticket loans.
- Do your bit for the environment and save money with our Cycle2Work scheme.
- We’re proud to partner with the Retail Trust and Fashion & Textile Children’s Trust.
Senior Technical Services Analyst (Maternity cover) London or Weymouth based in City of Westminster employer: New Look
New Look is an exceptional employer that prioritises employee well-being and professional growth, offering a vibrant work culture in the heart of London or Weymouth. With generous benefits such as a 40% staff discount, private medical schemes, and enhanced leave options, we foster an environment where employees can thrive while contributing to impactful technology solutions. Join us to be part of a team that values innovation, collaboration, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Services Analyst (Maternity cover) London or Weymouth based in City of Westminster
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at New Look that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Senior Technical Services Analyst (Maternity cover) London or Weymouth based in City of Westminster
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at New Look, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at New Look can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at New Look will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at New Look
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at New Look. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at New Look.
