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- Tasks: Lead a team to manage and improve core business applications.
- Company: Join New Look, a fashion retailer committed to positive change.
- Benefits: Enjoy 40% staff discount, healthcare options, and extra leave on your birthday.
- Why this job: Make an impact in a hands-on leadership role while developing your team.
- Qualifications: Degree in IT or related field, with experience in application support.
- Other info: Flexible working patterns and a focus on personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
New Look – Weymouth, England, United Kingdom
Application Services Manager
As Applications Services Manager, you will be responsible for the management of our core business applications by installing, configuring, upgrading, administering, monitoring and maintaining the applications to ensure they are correct, secure, available and compliant with contracts and continuously improved to meet evolving business needs.
You’ll lead a team of Application Support Analysts and work with internal stakeholders and external partners to deliver excellent support, seamless change, and innovative solutions.
This is a hands‑on leadership role where you’ll combine technical expertise with people leadership, ensuring your team is motivated, skilled, and supported in their development while driving service excellence and value for the organisation.
This role is based at our Weymouth office, minimum 2 days a week.
What’s in it for you
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Profit related bonus scheme
- Option to join our Healthcare Private Medical Scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave
- Spread the cost of your commute with interest‑free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We\’re proud to partner with the Retail Trust and Fashion & Textile Children\’s Trust
What you’ll be doing
Application Management & Support
- Take ownership of the lifecycle of defined business applications, from implementation to retirement.
- Provide subject matter expertise during projects, ensuring solutions are fit for purpose and meet business expectations.
- Oversee 2nd and 3rd line application support, ensuring incidents and service requests are resolved efficiently and communicated clearly, including minor upgrades, fixes and minor enhancements as required.
- Responding to calls logged, maintaining call records and providing appropriate and timely communication to customers & investigating all assigned incidents to root cause so that fixes can be developed as appropriate.
- Analyse incident trends and work proactively to reduce recurring issues and improve resilience.
- Ensure documentation, continuity plans, and disaster recovery procedures are up to date and effective.
- Drive continuous improvement through proactive monitoring, automation, and enhancements.
Leadership & People Development
- Lead, coach, and develop a team of Application Support Analysts, creating an environment where they can grow and succeed.
- Ensure each team member has clear goals, regular feedback, and opportunities to develop their skills and careers.
- Promote a collaborative culture where ideas are shared, and successes are celebrated.
- Support resource planning to ensure delivery of projects and implementation of application changes to meet current and future needs.
Collaboration & Stakeholder Engagement
- Partner with Service Managers, Product Managers, and Project Managers to ensure application services align with business priorities.
- Act as a trusted advisor to stakeholders, explaining technical issues and opportunities in clear, simple language.
- Build strong relationships with business teams to understand their needs and identify opportunities for applications to add value.
- Manage third‑party suppliers, ensuring high‑quality service delivery and value for money.
- Participate in service reviews, monitoring performance against SLAs and driving improvements.
- Coordinate with suppliers during incident resolution, change delivery, and enhancement projects.
Who you are
- Degree in IT, Computer Science, or related discipline (preferred).
- ITIL Foundation or equivalent understanding of IT service management best practices and ITIL Principles.
- Experience managing technical and multidisciplinary teams.
- Strong background in application support, lifecycle management, and service delivery.
- Experience with Oracle, Microsoft SQL, or similar technologies is desirable.
- Knowledge of APIs, integrations, and cloud‑based applications is a plus.
- Vendor and contract management experience.
- Understanding of the retail sector or similar fast‑paced industries is desirable.
- A clear communicator who can adapt style to suit technical and non‑technical audiences.
- Customer‑focused, passionate about delivering excellent service.
- Able to think strategically while remaining hands‑on with delivery.
- Comfortable with change, proactive in seeking improvements, and resilient under pressure.
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we’re keen to discuss this with you in line with the output needed for the role.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Retail and Retail Apparel and Fashion
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Application Services Manager employer: New Look
Contact Detail:
New Look Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their needs, especially in application management and team leadership.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. This will help you articulate your experience in application support and management confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Services Manager role. Highlight your experience with application management, team leadership, and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your understanding of the retail sector and your approach to service excellence.
Showcase Your Leadership Skills: As a hands-on leader, it's important to demonstrate your ability to motivate and develop a team. Share examples of how you've successfully led teams in the past and how you plan to support our Application Support Analysts at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at New Look
✨Know Your Applications Inside Out
As an Applications Services Manager, you'll need to demonstrate a solid understanding of core business applications. Brush up on the specific applications mentioned in the job description, like Oracle and Microsoft SQL, and be ready to discuss how you've managed similar systems in the past.
✨Showcase Your Leadership Skills
This role involves leading a team, so be prepared to share examples of how you've successfully managed and developed teams before. Highlight your coaching style and how you create a collaborative environment where team members can thrive.
✨Communicate Clearly with Stakeholders
You'll be acting as a trusted advisor to various stakeholders. Practice explaining technical concepts in simple terms, as this will show your ability to bridge the gap between technical and non-technical audiences. Think of examples where you've done this effectively.
✨Be Proactive About Continuous Improvement
The job requires a focus on continuous improvement and proactive monitoring. Prepare to discuss how you've identified and implemented improvements in previous roles, especially in application support or service delivery. This will demonstrate your strategic thinking and hands-on approach.